Evelin Medina
WENDOVER
Summary
Dynamic and results-driven professional with extensive experience in customer service and team supervision at Montego Bay Casino. Proven ability to enhance guest satisfaction through effective problem-solving and relationship building. Skilled in cash handling and staff training, consistently fostering a positive environment while ensuring compliance with regulations.
Overview
16
16
years of professional experience
Work History
Freight Driver
Medina's Express Transportation
12.2024 - Current
- Increased on-time deliveries through effective trip planning and adjustments.
- Maintained operational efficiency by resolving minor mechanical issues on the road.
- Improved freight movement by coordinating closely with dispatchers to address delays.
- Enhanced company image by upholding high standards of vehicle cleanliness.
- Adapted to unexpected situations, effectively managing weather challenges and road closures.
- Maximized cargo space efficiency by prioritizing loads based on delivery requirements.
Blackjack Dealer Supervisor
Montego Bay Casino
06.2020 - 04.2024
- Enhanced customer experiences by engaging players during blackjack games.
- Ensured smooth gameplay by adhering to casino regulations and protocols.
- Identified and addressed irregularities promptly to maintain table integrity.
- Trained new dealers on game rules and customer service techniques effectively.
- Managed cash transactions and maintained accurate chip counts throughout shifts.
- Resolved player disputes swiftly, fostering a positive and enjoyable gaming atmosphere.
Blackjack Dealer
Montego Bay
02.2018 - 04.2024
- Ensured compliance with house rules while conducting efficient blackjack games.
- Maintained a safe gaming environment by monitoring player behavior actively.
- Enhanced guest engagement through exceptional customer service at blackjack tables.
- Trained new dealers on game procedures and customer service standards effectively.
- Accurately managed chip transactions, reducing discrepancies during gameplay significantly.
- Promoted casino events and special promotions to boost player participation.
Blackjack Dealer
Nugget Casino
03.2016 - 11.2018
- Ensured fair play by resolving disputes with floor supervisors.
- Enhanced guest satisfaction by maintaining organized, clean gaming areas.
- Identified suspicious activities through collaboration with surveillance staff.
- Encouraged repeat visits by fostering friendly interactions with players.
Slot Supervisor
Montego Bay Casino
03.2014 - 11.2016
- Ensured compliance with gaming regulations by supervising slot machine operations.
- Enhanced customer service by training staff on protocols and maintenance procedures.
- Identified and resolved technical issues through regular machine inspections.
- Boosted player engagement by implementing effective strategies across the gaming floor.
- Fostered positive gaming experiences by efficiently resolving customer complaints.
- Investigated potential fraud cases, ensuring swift and appropriate action was taken.
Front Desk Receptionist
Montego Bay Casino
06.2013 - 03.2014
- Enhanced guest satisfaction by managing efficient check-in and check-out processes.
- Facilitated interdepartmental communication to improve overall guest service delivery.
- Optimized event resource allocation through effective scheduling of appointments and reservations.
- Trained new front desk staff on procedures and customer service standards.
- Streamlined phone and email processes, significantly improving response times.
- Created a welcoming environment by maintaining organized and clean front office area.
Front Desk Receptionist
Best Western Plus Hotel
01.2010 - 03.2012
- Achieved high guest satisfaction by efficiently resolving inquiries and complaints.
- Maintained cleanliness and organization in lobby, fostering a welcoming atmosphere.
- Created comprehensive training materials to enhance team knowledge of services offered.
- Coordinated and confirmed appointments, ensuring efficient scheduling and organization.
Education
No Degree -
Weber State University
Ogden, UTHigh School Diploma -
Wendover High School
Wendover, UT05-2010
Skills
- Keen observation
- Patience and tolerance
- Cash handling
- Card shuffling techniques
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Adaptability and flexibility
- Decision-making
- Relationship building
- Employee supervision
- Customer complaint resolution
- Time management abilities
- Staff training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Freight Driver
Medina's Express Transportation
12.2024 - Current
Blackjack Dealer Supervisor
Montego Bay Casino
06.2020 - 04.2024
Blackjack Dealer
Montego Bay
02.2018 - 04.2024
Blackjack Dealer
Nugget Casino
03.2016 - 11.2018
Slot Supervisor
Montego Bay Casino
03.2014 - 11.2016
Front Desk Receptionist
Montego Bay Casino
06.2013 - 03.2014
Front Desk Receptionist
Best Western Plus Hotel
01.2010 - 03.2012
No Degree -
Weber State University
High School Diploma -
Wendover High School