Sujeiby Lozano
Homestead,FL
Summary
Dedicated Apprentice Optician with strong customer relationship management skills. Proven ability to educate clients and resolve optical issues efficiently, ensuring high levels of customer satisfaction.
Overview
6
6
years of professional experience
Work History
Apprentice Optician
Dr. Medina's Optical
Miami, Florida
06.2019 - Current
- Assisted patients in selecting appropriate eyewear and lenses.
- Maintained inventory of eyewear products and accessories for customer sales.
- Educated clients on proper eyewear care and maintenance techniques.
- Processed customer orders and managed product returns efficiently.
- Performed administrative tasks such as filing paperwork and scheduling appointments.
- Educated patients on vision insurance coverage and payment plans.
- Looked at patient prescriptions and prepared contacts and eyeglasses to fit specific parameters.
- Displayed excellent customer service skills when assisting clients with their needs.
- Adjusted frames for optimal fit on customers' faces using specialized tools.
Apprentice Optician
Optical Express
Miami, Florida
05.2022 - 09.2023
- Utilized problem-solving skills to address and resolve optical issues effectively.
- Applied optical knowledge to effectively troubleshoot and solve customer problems.
- Educated clients on proper eyewear care and maintenance techniques.
- Processed payments for products or services rendered.
- Displayed excellent customer service skills when assisting clients with their needs.
- Performed basic repairs on glasses such as tightening screws or replacing nose pads.
- Recommended specific lenses, coatings and frames to suit individual client needs.
Education
Associate of Science - Healthcare Administration
Miami Dade College
Miami, FL07-2023
Skills
- Customer relationship management
- Attention to detail
- Effective communication
- Sales processing
- Customer service
- Reliability
- Self motivation
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Apprentice Optician
Optical Express
05.2022 - 09.2023
Apprentice Optician
Dr. Medina's Optical
06.2019 - Current
Associate of Science - Healthcare Administration
Miami Dade College
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