Katelyn Darby-Smith
Bellevue,WA
Summary
Dynamic retail management professional with a proven track record of leading store operations and driving significant sales growth. Committed to fostering team collaboration and achieving exceptional results while demonstrating reliability and adaptability in fast-paced environments. Expertise in inventory management, customer service, and staff training, complemented by strong problem-solving and communication skills. Passionate about enhancing the shopping experience and optimizing overall store performance to exceed customer expectations.
Overview
6
6
years of professional experience
Work History
Apprentice Optician
LENSCRAFTERS, Luxottica Group
Bellevue, WA
10.2025 - Current
- Evaluated customer preferences and provided personalized Eyewear recommendations based on style and prescription specifications.
- Facilitated collaboration with optometrists to confirm prescription details and effectively address patient questions.
- Delivered exceptional customer service by skillfully addressing questions or concerns regarding insurance coverage related to vision care expenses.
- Troubleshot issues with prescription accuracy or fit, working with customers to find satisfactory solutions promptly.
- Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Store Manager IV
Sunglass Hut
Bellevue, WA
10.2023 - 04.2025
- Directed day-to-day store activities, delegating responsibilities to assistant manager and sales associates to enhance their skills.
- Guided team efforts to enhance sales performance and meet established key performance indicators, fostering a culture of excellence.
- Achieved effective communication of business strategies through presentations in weekly conference calls and quarterly reviews.
- Collaborated with local stores to strengthen relationships and address staffing needs effectively.
Assistant Market Manager
Sunglass Hut
Bellevue, WA
05.2023 - 10.2023
- Analyzed in-store performance metrics to address deficiencies and optimize strategies for surpassing sales targets.
- Implemented training programs for associates, utilizing the Sunglass Hut experience to drive success in meeting store and personal targets.
- Achieved store excellence through effective management of daily operations. Drove successful payroll and merchandising strategies while optimizing hiring processes. Enhanced team performance to meet and exceed monthly business objectives.
Assistant Manager
Sunglass Hut
Lynnwood, WA
04.2022 - 05.2023
- Oversaw the application of in-store tools to execute strategic sales plans. Guided associates in reaching store performance targets. Contributed to the fulfillment of company objectives.
- Achieved successful recruitment of new talent through strategic networking with mall stores and local enterprises. Streamlined interview and onboarding processes to enhance employee readiness and retention.
- Implemented daily coaching initiatives for associates, focusing on personal growth and creating an engaging workplace culture.
Sales Associate
Sunglass Hut
Lynnwood, WA
11.2020 - 04.2022
- Applied Sunglass Hut Experience Model principles to establish rapport with customers, driving sales growth.
- Facilitated day-to-day operational activities alongside store manager to deepen knowledge of store management processes.
- Achieved high levels of customer satisfaction by adapting services to meet diverse needs in a fast-paced environment. Contributed to operations at both core store and Macy's locations, enhancing overall service delivery.
Key Holder
The LOFT
Lynnwood, WA
09.2020 - 03.2021
- Facilitated monthly floor set operations alongside store manager, ensuring effective display of new merchandise.
- Scheduled client appointments through weekly calls, ensuring timely visits for new product introductions and current promotional offers.
- Led hourly discussions with the team to summarize achievements and strategize on store targets for the day.
Skills
- Managing team growth and performance
- Networking and recruiting
- Schedule and payroll management
- Conflict Resolution
- Performance management
- Inventory control
- In-store visual planning
- Strategic delegation skills
- Regional training facilitator
- Chanel brand representative
- Client relationship management
Timeline
Apprentice Optician
LENSCRAFTERS, Luxottica Group
10.2025 - Current
Store Manager IV
Sunglass Hut
10.2023 - 04.2025
Assistant Market Manager
Sunglass Hut
05.2023 - 10.2023
Assistant Manager
Sunglass Hut
04.2022 - 05.2023
Sales Associate
Sunglass Hut
11.2020 - 04.2022
Key Holder
The LOFT
09.2020 - 03.2021