Brandi Sanders
Winnsboro,SC
Summary
Qualified ABO Certified Optician bringing more than 10 years of related experience and passion for customer service. Builds strong relationships, satisfies needs and handles high-volume workloads in fast-paced office environments. Managed, motivated, trained opticians, and rendered support to workers. Hardworking and reliable Optical Manager with strong attention to customer service. Highly organized, proactive and punctual with team-oriented mentality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Apprentice Optician
Columbia Eye Clinic
Columbia, SC
06.2022 - Current
- Looked at patient prescriptions and prepared contacts and eyeglasses to fit specific parameters.
- Ensured that all orders were completed accurately before releasing them to customers.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Corrected problems with frames through repair and adjustment techniques.
- Submitted patient insurance forms and managed simple bookkeeping.
- Assisted colleagues with difficult cases or challenging customer interactions.
- Instructed customers on how to care for, insert and remove contact lenses.
- Changed out frame displays to reflect current options and newer styles.
- Monitored inventory levels of frames, lenses, contacts and other optical materials.
- Managed customer inquiries via telephone or email in a timely manner.
Optical Manager
Eye Associates of Winnsboro
Winnsboro, SC
01.2016 - 02.2022
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed and trained staff on customer service, sales techniques, product knowledge, and store policies.
- Delegated work to staff, setting priorities and goals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented strategies to reduce operating costs while maintaining quality standards.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Implemented successful business strategies to increase revenue and target new markets.
Education
Optician Certification - Opticianry
Penn Foster
Online04-2024
Associate in Engineering Technology - Industrial Technology/Graphic Design
Midlands Technical College
West Columbia, SC05-2007
Skills
- Managing Inventory
- MS Office
- Administrative Functions
- Customer Service
- Workflow Coordination
- Quality Inspections
Certification
- ABO Certified
- NCLE Certified
- CPR Certified
Timeline
Apprentice Optician
Columbia Eye Clinic
06.2022 - Current
Optical Manager
Eye Associates of Winnsboro
01.2016 - 02.2022
Optician Certification - Opticianry
Penn Foster
Associate in Engineering Technology - Industrial Technology/Graphic Design
Midlands Technical College
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