Brandy Houston
Alexander,AR
Summary
Optical professional prepared to bring strong attention to detail and customer service skills to new role. Background includes assisting in lens crafting and performing frame adjustments, ensuring comfort and accuracy. Known for effective teamwork and adaptability in dynamic environments.
Overview
26
26
years of professional experience
Work History
Apprentice Optician
Arkansas Eyewear
Little Rock, AR
04.2024 - Current
- Evaluated customer specifications and curated eyewear selections that enhanced both visual correction and personal fashion sense.
- Conducted thorough assessments and adjustments of eyewear fittings to enhance client satisfaction and usability.
- Streamlined supply chain processes by effectively managing stock levels of frames, lenses, and accessories.
- Educated clients on diverse lens choices and coatings, highlighting maintenance practices to maximize durability and performance.
Medical Scribe
Retina Associates
Little Rock, AR
04.2014 - Current
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Followed clinicians throughout shift in high-volume, busy environments.
- Evaluated charts, documents and orders, and made timely corrections.
- Received dictation and created high-quality documents.
- Maintained understanding of all active patients in order to facilitate workflow.
- Used doctorsoft medical record software every day and developed advanced skills.
- Documented and initiated tests, scan and other orders.
- Determined correct ICD-10 and CPT codes for use in medical record.
- Interpreted medical terminology and pharmacological information to translate information into coding system.
- Retrieved physician correspondence from dictation service and made edits when necessary.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Reviewed and abstracted relevant clinical data from electronic medical records to select appropriate code for procedures.
- Prepared paperwork for admittance and discharges to coordinate smooth patient movements.
- Maintained high accuracy rate on daily production of completed reviews.
- Completed clinical work such as obtaining the role as a nurse, which consists of assisting in minor procedures with the physician.
Ophthalmic Technician
Simmons Eye Care
Benton, AR
03.2003 - 04.2014
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Observed pupils, visual acuteness, and extra-ocular movements to check patient status.
- Advised patients on ocular medications, dressings and contact lenses.
- Counseled patients in surgery and treatment plans.
- Sanitized ultrasonic instruments and equipment to avoid spread of disease.
- Performed eye care screenings and made recommendations to patients regarding proper eye care.
- Authorized refills for patient prescriptions, keeping careful track of all medications and side effects.
- Educated patients on conditions, explaining treatment options and possible medication side effects.
- Explained procedures in easy-to-understand terminology to patients and their families.
- Organized and updated patient charts to incorporate insurance carrier changes.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal data.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
- Conducted tonometry or tonography tests to measure intraocular pressure.
- Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff, on daily basis.
- Checked inventory levels and ordered supplies, medications and materials to meet expected demand.
- Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
- Promoted healing and patient satisfaction by delivering detailed instructions for pre- and post-op eye care to patients as directed by physicians.
- Measured corneal curvature with keratometers or ophthalmometers to aid in diagnosis of conditions such as astigmatism.
Dietary Aide
Arkansas Health Center
Benton, AR
08.2000 - 03.2003
- Served specific meals to patients with special dietary needs.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines.
- Stocked food and other supplies for main kitchen and units as needed.
- Cleaned and maintained dining room during and after each meal service.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Analyzed clinical and dietary histories to determine patients' nutritional needs and design effective dietary intervention strategies.
Education
GED -
Fountain Lake High School
Hot Springs National Park, ARSkills
- Order processing
- Patient history expertise
- Workflow improvements
- Paperwork submission
- Clinical assistance
- Strong planning skills
- Maintains strict confidentiality
- HIPAA requirements
- Electronic Medical Record (EMR) software
- Knowledge of HMOs, Medicare and Medi-Cal
- Team player with positive attitude
- Good written communication
- Medical billing software
- Electronic medical records
- Strong work ethic
- Team development
- Information verification
- Managed care contract knowledge
- Patient histories
- ICD-9 coding
- Ophthalmology coding
Timeline
Apprentice Optician
Arkansas Eyewear
04.2024 - Current
Medical Scribe
Retina Associates
04.2014 - Current
Ophthalmic Technician
Simmons Eye Care
03.2003 - 04.2014
Dietary Aide
Arkansas Health Center
08.2000 - 03.2003
GED -
Fountain Lake High School