Lexis Penn-Gales
Blacklick,OH
Overview
12
12
years of professional experience
1
1
Certification
Work History
3rd Key Apprentice Optician
America's Best Eyeglasses & Contacts
04.2024 - Current
- Supported store operations by processing orders accurately, managing shipment receipts, and conducting regular inventory audits.
- Improved customer satisfaction by providing personalized eyewear recommendations and fitting adjustments.
- Took measurements such as pupillary distance, ocular center and segment heights.
- Developed expertise in various lens technologies, offering knowledgeable advice on anti-reflective coatings, progressive lenses, and more.
- Educated clients on proper eyewear care and maintenance to extend the lifespan of their glasses or contact lenses.
- Read and filled prescriptions for eyeglasses and contact lenses.
- Enhanced workplace efficiency by cleaning and maintaining optical equipment, ensuring proper function for daily use.
- Assisted optometrists with patient eye exams, ensuring accurate measurements for prescription lenses.
- Updated display frames with newest styles.
- Increased sales by presenting customers with a variety of frame styles and lens options tailored to their needs.
- Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
- Completed both warranty and non-warranty frame repairs for customers.
- Built rapport with clients by taking the time to understand their unique visual needs and preferences for eyewear design or functionality.
Pharmacy Technician Trainee
Walgreens
09.2023 - 01.2024
- I filled prescriptions for patients for the Walgreens stores
- I also helped store and pack the medications
- I was training to be a pharmacy technician here
Account Specialist
FORTUITY
11.2022 - 05.2023
- At Fortuity, we would verify if prescriptions were approved, denied, or pending with a problem for the pharmacies prior to filling for things that needed a prior authorization
Customer Service Associate
HealthSCOPE Benefits, Inc.
05.2019 - 07.2021
- Resolved escalated customer issues while balancing business needs and meeting customer expectations
- Followed up on internal and external customer concerns and problems to guarantee customer resolution and satisfaction within a specified timeframe
- Identified situations where a financial risk may exist and escalate to the supervisor
Customer Service Representative
Clear Choice Delivery
02.2017 - 03.2019
- Maintained high-quality relationships with customers by addressing concerns/discrepancies and providing a relevant solution in a timely and effective manner
- Demonstrated ability to work with leaders across business units and lines of business while ensuring adherence to policies and procedures
Customer Service Associate
ELITE EXPEDITING CORP
07.2013 - 02.2017
- Account management of high volume/high detailed customers
- Created spreadsheet to balance and confirm accuracy of accounts receivables
- Developed, recommended, and implemented action plans to improve processes
- Coached new hires, trained tenured staff, created job aids and standard operating procedures
Education
High school diploma -
Licking Heights High School
Pataskala, OH05.2012
Skills
- Correspondence
- Customer Service
- Detail Oriented
- RECEPTIONIST
- RETAIL SALES
- Call Center
- CSR
- Customer Support
- Customer Care
- Office Administration
- Live Chat
- Microsoft Outlook
- Phone Etiquette
- Data Entry
- Typing
- Accounts Receivable
- Technical Support
- Account Management
- Pharmacy Technician Experience
- Computer Skills
- Proofreading
- Social media management
- Data management
- Problem management
- Analysis skills
- Cash Handling
- HIPAA
- Cash register
- Front desk
- Medical terminology
- Order processing
- Inventory management
- Prescription filling
- Eyewear fitting
- Optical measurements
- Customer education
- Frame repairs
- HIPAA compliance
- Sales techniques
- Customer relations
- Effective communication
- Problem solving
- Customer service
- Adjusting eyewear
- Maintaining cleanliness
- Optical dispensing
- Visual acuity testing
- Scheduling appointments
- Frame selection
- Multifocal lens fitting
- Frame adjustments
- Insurance billing
- Optical equipment operation
- Prescription interpretation
- Optical terminology
- Class instruction
- Transaction processing
- Product upselling
- Patient consultation
- Consultative sales expertise
- VSP experience
- Eyewear repair
- Insurance eligibility verification
Certification
Pharmacy Technician License, 12/01/23, 12/31/24
Apprentice Optician, 04/2024-06/2025
Personal Information
- Title: Pharmacy Technician
- Work Permit: Authorized to work in the US for any employer
Timeline
3rd Key Apprentice Optician
America's Best Eyeglasses & Contacts
04.2024 - Current
Pharmacy Technician Trainee
Walgreens
09.2023 - 01.2024
Account Specialist
FORTUITY
11.2022 - 05.2023
Customer Service Associate
HealthSCOPE Benefits, Inc.
05.2019 - 07.2021
Customer Service Representative
Clear Choice Delivery
02.2017 - 03.2019
Customer Service Associate
ELITE EXPEDITING CORP
07.2013 - 02.2017
High school diploma -
Licking Heights High School
Similar Profiles
Nicole IsaacNicole Isaac
Optician at America's Best Eyeglasses & ContactsOptician at America's Best Eyeglasses & Contacts
Alexis ColonAlexis Colon
Team Lead Sales Associate at America's Best Contacts and EyeglassesTeam Lead Sales Associate at America's Best Contacts and Eyeglasses
Anthony K. DyarAnthony K. Dyar
Optometrist Technician at America's Best Contacts and EyeglassesOptometrist Technician at America's Best Contacts and Eyeglasses
Ivan GjurchinovskiIvan Gjurchinovski
Receiving Associate at MenardsReceiving Associate at Menards
Meme MulawMeme Mulaw
Interpreter at CLIInterpreter at CLI