Dedicated and results-driven team member with over five years of experience at America's Best Contacts & Eyeglasses. Proven ability to drive sales, lead by example, support optical operations, and maintain a customer-first environment. Experienced in key holding responsibilities, team coaching, and supporting management in daily operations. Currently an Apprentice Optician, blending clinical knowledge with strong sales skills. Seeking to step into the Assistant Manager role to help grow team success and exceed store goals
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Apprentice Optician, Third Key Sales Associate
America's Best Contact and Eyeglasses
Davie, FL
08.2021 - Current
Supported General Manager and Assistant Manager in overseeing daily store functions including opening/closing duties, scheduling, and merchandising.
Held Third Key role with responsibilities in security, safe counts, and team delegation.
Maintained high personal sales and add-on performance, often exceeding company goals.
Trained new associates on POS systems, product knowledge, and customer service standards.
Supported optical staff in pre-testing patients, adjusting eyewear, and interpreting prescriptions as an Apprentice Optician.
Fostered a positive and productive team environment, helping to maintain high customer satisfaction and return rates.
Assisted customers in selecting suitable eyewear based on individual needs.
Educated clients on proper care and use of eyewear products.
Utilized optical equipment for measurements and fittings accurately.
Performed administrative tasks such as filing paperwork and scheduling appointments.
Completed continuing education courses related to optics technology advancements.
Displayed excellent customer service skills when assisting clients with their needs.
Lead Sales Associate
Reese Vision Care
Sunrise, Florida
01.2019 - 08.2021
Assisted in managing daily operations of retail environment.
Coordinated staff schedules to ensure adequate coverage.
Trained new employees on company policies and procedures.
Resolved customer inquiries and complaints effectively.
Monitored inventory levels and ordered supplies as needed.
Implemented visual merchandising standards to enhance store appearance.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Developed a system for tracking inventory and ordering supplies as needed.
Assisted in the development of operational strategies to ensure efficient and productive operations.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Delegated work to staff, setting priorities and goals.
Recruited and trained new employees to meet job requirements.