Damon Cotter
La Grange,Texas
Summary
Meticulous Eyewear Specialist with 35 years in recommending and adjusting frames to make patients feel comfortable and satisfied with eyeglasses or contacts. Friendly and patient with clients of all ages. Maintained tidy store and educated clients on differences between available lenses and frames. Upsold designer frames and lenses for >60% of all transactions.
Overview
35
35
years of professional experience
Work History
Licensed Dispensing Optician
Cedar Rock Vision Center
Round Rock, TX
07.2020 - 09.2021
- Established positive relationships with customers and other staff members.
- Collaborated cross-functionally to efficiently meet project demands and accomplish schedule targets.
- Coordinated schedules for Crystal PM software to maintain smooth activity flow.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Educated patients aged 12 to 80 on proper care and transportation of spectacles.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Conducted initial patient tests such as pressure evaluations, acuity assessments and Autorefraction evaluations.
- Prepared work orders outlining all specifications for new lenses and frames.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
Licensed Dispensing Optician
Hutto Family Eye Care
Hutto, TX
09.2016 - 01.2018
- Troubleshoot, set up doctor's changes close-out, balance daily business.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Educated patients aged 12 to 80 on proper care and transportation of spectacles.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Conducted initial patient tests such as pressure evaluations, acuity assessments and Autorefraction evaluations.
- Prepared work orders outlining all specifications for new lenses and frames.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Completed facial measurements such as temple length, bridge size and vertex distance.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Licensed Dispensing Optician
Advanced Eye Care & Surgery
Round Rock, TX
02.2013 - 09.2016
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Educated patients aged 12 to 80 on proper care and transportation of spectacles.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Conducted initial patient tests such as pressure evaluations, acuity assessments and Autorefraction evaluations.
- Prepared work orders outlining all specifications for new lenses and frames.
- Educated clients about how to adapt to, wear and care for eyeglasses.
Licensed Dispensing Optician
Pioneer Vision Center
Round Rock, TX
09.2009 - 01.2013
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Conducted initial patient tests such as pressure evaluations, acuity assessments and Autorefraction evaluations.
- Prepared work orders outlining all specifications for new lenses and frames.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Completed facial measurements such as temple length, bridge size and vertex distance.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Licensed Dispensing Optician
Ultimate Eye Care
Austin, TX
09.2006 - 08.2009
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Educated patients on proper care and transportation of spectacles.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Conducted initial patient tests such as pressure evaluations, acuity assessments and Autorefraction evaluations.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Completed facial measurements such as temple length, bridge size and vertex distance.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
Education
High School Diploma -
West Orange-Stark High School
Orange, TX05.1981
Skills
- Skills:
- Pre-exam NCT testing Patient record administration
- Pre-exam auto-refraction Eyeglass quality inspection
- Topography testing Eyeglass fabrication (optical labs)
- N-30 visual field testing Eyewear fitting and dispensing
- Contact insertion and removal Eyewear troubleshooting
- Contact lens ordering and dispensing Mid-to-high-end sales
- Insurance authorization and submission Consult with vendors
- Microsoft Word, Excel Office Mate software
- Interpersonal Communication
Timeline
Licensed Dispensing Optician
Cedar Rock Vision Center
07.2020 - 09.2021
Licensed Dispensing Optician
Hutto Family Eye Care
09.2016 - 01.2018
Licensed Dispensing Optician
Advanced Eye Care & Surgery
02.2013 - 09.2016
Licensed Dispensing Optician
Pioneer Vision Center
09.2009 - 01.2013
Licensed Dispensing Optician
Ultimate Eye Care
09.2006 - 08.2009
High School Diploma -
West Orange-Stark High School