Angela Head

Offering personalized optical services that prioritize precision, customer satisfaction, and exceptional care. Duties involve adjusting and dispensing glasses, verifying prescriptions, and providing remarkable customer experience by paying attention to their specific requirements and preferences. Additional responsibilities include data entry, phone support, and customer assistance in selecting suitable eyewear while considering their lifestyle, facial features, and personal style. Maintaining an organized and clean store environment is crucial to provide a professional and comfortable atmosphere. Other tasks include repairs, invoicing, call backs, operating the register, ordering glasses, communicating with doctor's offices, inventory management, and calibrating optical equipment to ensure accuracy and timely service. Providing all lens choices and recommending the best glasses for each customer's needs while considering their budget and preferences is essential. Training apprenticed opticians to maintain the highest level of service and ensuring that they are up-to-date with the latest trends and technologies in the optical industry.

• Performed routine maintenance and calibration of optical instruments.
• Created detailed reports documenting the results of visual inspections and tests.
• Tested lenses for aberrations, distortions, and other defects using specialized equipment.
• Assisted optometrists in fitting contact lenses on patients' eyes.
• Provided education to patients and families regarding pre-admission testing procedures and post-operative care instructions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Displayed strong telephone etiquette, effectively handling difficult calls.

• Delivering exceptional customer service, pre-testing for optometrists, contact lens fittings and training, spectacle dispensing, maintaining organized files, ordering contact lenses, answering phone calls, managing insurance claims, and ensuring a clean and professional environment.

• Counted money in cash drawers at beginning and end of shifts to ensure accuracy of funds.
• Maintained a neat, organized checkout area by cleaning shelves, counters, bags and equipment throughout shift.
• Issued change, refunds and tickets for returned merchandise according to store policies.
• Processed payments made by credit cards, gift cards, checks or cash accurately and efficiently.
• Helped process returns and exchanges quickly while following company procedures.
• Provided excellent customer service during all interactions with customers.
• Resolved customer complaints in a professional manner when needed.
• Reported any suspicious activity or theft occurring within store premises immediately to management staff.
• Operated scanning equipment in accordance with established processes and procedures.
• Followed safety guidelines in order to prevent accidents on the job.
• Adhered strictly to cash handling policies and procedures.
• Assisted in stocking shelves when needed.
• Prepared and checked cashier register tills.
• Maintained positive working relationship with fellow staff and management.
• Checked prices and product codes of goods against invoices, receipts or other documents to verify accuracy.
• Scanned items to ensure correct pricing and identification of products.
• Responded to customers' questions regarding store policies and services.