Summary
Overview
Work History
Education
Skills
Timeline
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Amanda JOHNSON

South Jordan

Summary

Customer service–driven professional with experience across retail, hospitality, and healthcare settings. Skilled in adapting quickly to new roles, handling multiple responsibilities, and maintaining high guest satisfaction. Flexible, reliable, and able to thrive in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Optician / Technician / Third Key

America’s Best Contacts & Eyeglasses
South Jordan
01.2023 - Current
  • Conduct pre-exams and assist patients before doctor visits.
  • Dispense glasses, assist with fittings, and answer vision-related questions.
  • Process insurance claims and handle payments for glasses, contacts, and exams.
  • Earned Level One and Two Technician Certifications; promoted to Optician and Third Key Holder.

Cashier

Harmons
South Jordan
01.2023 - Current
  • Operated checkout registers and processed customer purchases efficiently.
  • Answered customer questions and directed them to store locations.
  • Assisted with stocking shelves during downtime.

Customer Service Lead

Kohl’s
Riverton
01.2023 - Current
  • Processed returns, including Amazon returns, and resolved customer concerns.
  • Maintained a clean, organized service area; restocked merchandise.
  • Prepared and shipped Amazon returns while ensuring timely handling.

Hostess / Food Runner / Busser

Buffalo Wild Wings
South Jordan
01.2023 - Current
  • Greeted guests, managed seating, and ensured comfort during their visit.
  • Served food, cleaned tables, and assisted with dishwashing as needed.
  • Adapted to three different roles in one shift to meet business needs.

Concessions Associate

Megaplex Theatres
South Jordan
01.2023 - Current
  • Prepared and served food and beverages to guests.
  • Maintained concession area cleanliness and restocked supplies.
  • Delivered friendly and efficient service in a high-volume environment.

Education

High School -

Riverton High
Riverton, Utah

Skills

  • Customer Service Excellence
  • Guest Relations
  • Cash Handling
  • Point-of-Sale (POS) System Proficiency
  • Food and Beverage Service Operations
  • Retail Sales
  • Merchandising
  • Product Promotion
  • Returns
  • Exchanges
  • Transaction Resolution
  • Pre-Examination Vision Testing
  • Optical Dispensing
  • Multitasking
  • Fast-Paced Environments
  • Adaptability
  • Conflict Resolution
  • Strategic Problem-Solving

Timeline

Optician / Technician / Third Key

America’s Best Contacts & Eyeglasses
01.2023 - Current

Cashier

Harmons
01.2023 - Current

Customer Service Lead

Kohl’s
01.2023 - Current

Hostess / Food Runner / Busser

Buffalo Wild Wings
01.2023 - Current

Concessions Associate

Megaplex Theatres
01.2023 - Current

High School -

Riverton High

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