ZOEY COLESTON
Spring,TX
Summary
Results-driven professional with a diverse background in food management and the optical field, bringing extensive experience in optimizing operations, enhancing customer satisfaction, and leading teams to exceed performance standards. Proven ability to manage high-volume environments, from overseeing food quality and streamlining administrative processes to interpreting optometric prescriptions and guiding eye wear selections. Adept at improving operational efficiency, maintaining regulatory compliance, and delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Optician
Texas State Optical
08.2022 - Current
- Managed an average of 20-30 patients daily, accurately interpreting optometrists' prescriptions and guiding patients in choosing eye wear that aligns with their visual needs and preferences.
- Oversee patient billing and insurance claims processes, ensuring compliance with regulatory requirements and timely reimbursement through Compulink software.
- Ensure all customer interactions comply with HIPAA regulations to protect patient privacy and confidentiality.
- Stay updated on HIPAA guidelines and implement best practices in daily operations
- Work closely with eye care professionals to maintain precise patient records, manage inventory and revenue orders for contacts, and boost store profitability by recommending suitable lens enhancement options to patients.
- Manage a high volume of phone calls to schedule appointments, verify insurance benefits, dispense prescriptions, and address any discrepancies.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Maintained safe, clean and organized environment to increase patient comfort.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
General Manager
Panera Bread
07.2016 - 05.2022
- Through this extensive career that originally began in Raleigh, NC, team building and leadership development drove the success of the multitude of locations I oversaw.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Consistently reassigned to underperforming locations to reset standards by increasing revenue, exceeding local health code evaluations, motivating staff, delegating tasks, and ensuring operational efficiency.
- Soft-opened newly constructed cafes by leading training teams to identify local demand and ensure optimal operational performance.
- This role involved optimizing team effectiveness by supervising over 30 team members, conducting timely evaluations, addressing performance issues, recommending solutions and corrective actions, and monitoring outcomes.
- Reviewed, planned, and managed complex training assignments and schedules.
- Conducted new hire orientation by giving a café tour, explaining safety procedures, and setting up accounts for online training courses.
- Enhanced administrative productivity by managing workstation and store room supplies, ensuring proper setup and efficient operation of equipment, and coordinating repairs.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- This role demanded meticulous attention to detail, whether overseeing food quality or ensuring order accuracy.
Education
General Studies -
Wake Technical Community College
Raleigh, NC01.2018
Skills
- Customer Service Excellence
- Critical Thinking
- Team Building
- Time Management
- Schedule Management
- Advertising and marketing
- Account Management
- Customer Retention
- Insurance Billing
- Multitasking
- Excellent Communication
- Adaptability and Flexibility
Birthdate
05/01/97
Awards
- Carried lowest food costs recognition in the district as General Manager of Panera Bread
- Won most positive reviews on Google with Texas State Optical twice in a row.
Timeline
Optician
Texas State Optical
08.2022 - Current
General Manager
Panera Bread
07.2016 - 05.2022
General Studies -
Wake Technical Community College
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