Jenifer Chapman
Snowflake,AZ
Summary
Skilled individual with thorough understanding of eye wear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns.
Overview
20
20
years of professional experience
Work History
Optician 3rd Key Manager
Americas Best Contacts And Eyeclasses
12.2024 - 02.2025
- Calibrated seg. heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eye wear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eye wear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Reduced wait times for eye wear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Propelled market share to surge ahead of competitors and earn #[Number] ranking.
- Successfully drove new product lines to increase annual profits by [Number]%.
- Increased retail space by [Number] square feet by improving gross profits by [Number]%.
Support Specialist
Change Point Integrated Health
06.2024 - 08.2024
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Played key role in achieving industry-leading customer service ratings by consistently delivering beyond expectations.
- Acted as liaison between support team and other departments to ensure unified approach to customer satisfaction.
Shift Supervisor
Bits n Pizza
01.2015 - 01.2020
- Responsibilities duties were to supervise my crew do the daily money and assist in customer service needs
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Receptionist
New Look Auto body
01.2007 - 01.2008
- Answer phone calls, schedule work, accounts payable
Receptionist
Show Low Pontiac, GMC, Buick, Nissan
01.2005 - 01.2007
- Answer phone calls and customer service
Education
Diploma -
Snowflake High School
Snowflake, AZ01.1996
Timeline
Optician 3rd Key Manager
Americas Best Contacts And Eyeclasses
12.2024 - 02.2025
Support Specialist
Change Point Integrated Health
06.2024 - 08.2024
Shift Supervisor
Bits n Pizza
01.2015 - 01.2020
Receptionist
New Look Auto body
01.2007 - 01.2008
Receptionist
Show Low Pontiac, GMC, Buick, Nissan
01.2005 - 01.2007
Diploma -
Snowflake High School
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