Rylee Abner
Cape Coral
Summary
Compassionate and dedicated Certified Nursing Assistant (CNA) with prior hands-on experience in patient care and a background as an apprentice optician. Proven ability to provide attentive, empathetic support to diverse patient populations, with a strong focus on comfort, dignity, and communication. Skilled in both clinical and customer-facing roles, bringing exceptional interpersonal and problem-solving skills. Adept at multitasking in fast-paced environments, with a commitment to delivering high-quality care and maintaining patient satisfaction. 6+ years of cultivating positive relationships in the workplace. Adapts quickly to new policies and willing to take on any task to contribute towards overall team success.
Overview
6
6
years of professional experience
Work History
Apprentice Optician
Full Spectrum Family Vision Care
Cape Coral
08.2023 - Current
- Assisted licensed opticians in fitting, adjusting, and dispensing eyewear based on prescriptions and customer needs.
- Provided excellent customer service by guiding clients through frame selection and explaining lens options.
- Learned and practiced optical measurements, including pupillary distance and segment height, using precision tools.
- Maintained accurate patient records and ensured timely processing of orders with optical labs.
- Gained hands-on experience with lens equipment and basic repairs under supervision.
Certified Nursing Assistant
Lee Health System
Cape Coral
05.2022 - 07.2023
- Cleaned and sanitized patient rooms according to established protocols.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Provided emotional support to family members regarding end-of-life decisions.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Responded quickly to emergency situations involving sudden illness or injury.
Receptionist/Medical Assistant
Premier Foot and Ankle Specialists
Venice
12.2020 - 05.2021
- Gathered information from patients, processed registration paperwork, and collected payments
- Helped patients by telephone and in-person to resolve various billing and scheduling issues.
- Backed up medical staff by helping clean and prepare rooms for patients.
- Assisted with billing by verifying patients' insurance coverage and updating missing and incorrect information.
- Gave patients positive first impressions by maintaining neat lobby areas and greeting each person promptly.
- Scheduled tests and procedures for patients, including x-rays and lab work.
Waitress, Hostess, and Cashier
Texas Tonys Rib and Brewhouse
Cape Coral
10.2019 - 12.2020
- Managed needs of 8+ tables at once with expert service using good multitasking and time management abilities to stay on top of demands.
- Addressed complaints or issues promptly, relaying relevant information or complaints directly to the appropriate managers.
- Cleaned tables, completed closing duties, and re-stocked tableware and supplies.
- Followed up with customers periodically to assist with additional needs or requests.
Education
Certified Nursing Assistant Program -
Cape Coral Technical College
Cape Coral, Florida09.2021
General High School Studies -
North Fort Myers High School
North Fort Myers, Florida05.2020
Skills
- Customer service
- EMR/EHR Systems
- Scheduling
- Patient Care
- Time Management
- Billing and payments
- Order processing
- POS system
- Attention to detail
- Problem solving
- Team collaboration
- Sales techniques
- Insurance eligibility verification
- Communication skills
References
- Dr. Heather Trapheagen (Employer) (239) 573-3937
- Patricia Crowe (Previous Director Cape Coral Hospital 3 West)
- Jane Sewell (Previous Nursing Supervisor Cape Coral Hospital 3 West) 1 (330) 418-4155
Languages
English
Timeline
Apprentice Optician
Full Spectrum Family Vision Care
08.2023 - Current
Certified Nursing Assistant
Lee Health System
05.2022 - 07.2023
Receptionist/Medical Assistant
Premier Foot and Ankle Specialists
12.2020 - 05.2021
Waitress, Hostess, and Cashier
Texas Tonys Rib and Brewhouse
10.2019 - 12.2020
Certified Nursing Assistant Program -
Cape Coral Technical College
General High School Studies -
North Fort Myers High School