Matthew Labuen
Reno
Summary
Hardworking and motivated Apprentice Optician with significant exposure to sales, service and administrative functions. Skillful educating patients, managing documentation and updating digital records. Currently pursuing licensure in Nevada.
Overview
19
19
years of professional experience
Work History
Apprentice Optician
Eyemart Express LLC
10.2023 - Current
- Provided attentive follow-up care, addressing any concerns or adjustments needed for optimal eyewear comfort and effectiveness.
- Maintained an organized and up-to-date inventory of frames, lenses, and accessories for efficient customer service.
- Assisted patients in selecting appropriate contact lens solutions, providing education on safe usage and proper storage techniques.
- Promoted store loyalty programs to encourage repeat business from satisfied customers seeking routine services or new eyewear purchases.
- Increased sales by presenting customers with a variety of frame styles and lens options tailored to their needs.
- Built rapport with clients by taking the time to understand their unique visual needs and preferences for eyewear design or functionality.
Laboratory Technician
Eyemart Express LLC
07.2022 - 10.2023
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Trained junior technicians on laboratory techniques and safety protocols, enhancing overall team proficiency.
Delivery Driver
DoorDash
03.2021 - 07.2022
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
Parts Manager
Reno Mazda Kia
07.2019 - 03.2021
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Monitored and evaluated supplier performance to maintain quality of parts.
Assistant Parts Manager
Dolan Lexus
05.2006 - 07.2019
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Maximized sales opportunities by identifying upsell potential on customer orders, maintaining a high level of product knowledge.
Education
High School Diploma -
Wooster High School
Reno, NV06-2004
Skills
- Customer service
- Optical measurements
- Maintaining cleanliness
- Product upselling
- Patient consultation
- Invoice processing
- Inventory management
- Ordering parts
- Improving customer satisfaction
Timeline
Apprentice Optician
Eyemart Express LLC
10.2023 - Current
Laboratory Technician
Eyemart Express LLC
07.2022 - 10.2023
Delivery Driver
DoorDash
03.2021 - 07.2022
Parts Manager
Reno Mazda Kia
07.2019 - 03.2021
Assistant Parts Manager
Dolan Lexus
05.2006 - 07.2019
High School Diploma -
Wooster High School
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