Elizabeth "Lyz" Smith
Little Rock,AR
Summary
Dynamic and results-driven Lead Optician at Deer Eye Clinic, skilled in optical measurements and customer service. Enhanced patient satisfaction through personalized eyewear solutions and efficient insurance billing. Successfully increased premium lens sales by educating clients on advanced technology, while maintaining a clean and organized environment for optimal comfort.
Overview
18
18
years of professional experience
Work History
Apprentice Optician
Arkansas Eyewear
06.2025 - 11.2025
- Assisted customers in choosing appropriate eyewear based on individual needs and preferences.
- Educated patients on proper eyewear care and maintenance, enhancing customer satisfaction.
- Performed routine inventory checks, ensuring optimal stock levels for eyewear products.
- Supported team in organizing the sales floor, promoting a welcoming shopping environment.
Lead Optician
Deer Eye Clinic
04.2011 - 06.2025
- Utilized advanced diagnostic equipment for precise measurements of patients'' eyes, ensuring proper lens fitting and optimal vision correction.
- Handled insurance claims efficiently, minimizing delays in obtaining approvals for eyewear orders.
- Provided thorough explanations of various lens options, empowering clients to make informed decisions about their eyewear choices.
- Conducted comprehensive eye examinations, resulting in accurate prescriptions and optimal visual outcomes for patients.
- Increased sales of premium lenses by educating customers on the benefits and features of advanced lens technology.
- Enhanced customer satisfaction by providing personalized optical solutions and exceptional service.
- Collaborated with fellow opticians to develop strategies for reaching sales targets and improving overall team performance.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Maintained safe, clean and organized environment to increase patient comfort.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Trained new staff members on best practices for dispensing eyewear, promoting consistency in quality across the team.
- Troubleshot complex vision issues, collaborating with ophthalmologists to ensure appropriate treatment plans were implemented.
Enumerator
USDA-NASS
04.2008 - 04.2011
- Conducted comprehensive surveys to gather accurate agricultural data from diverse respondents.
- Engaged with community members to explain survey objectives, enhancing participation rates.
- Coordinated fieldwork schedules for efficient data collection across assigned areas.
- Implemented data quality assurance measures to ensure accuracy and reliability of collected information.
- Monitored data collection progress, adjusting strategies to meet project timelines.
Education
High School Diploma -
Woodland Hills Christian Academy
Alexander05-2006
Skills
- Customer service
- Optical measurements
- Adjusting eyewear
- Maintaining cleanliness
- Frame adjustments
- Insurance billing
Timeline
Apprentice Optician
Arkansas Eyewear
06.2025 - 11.2025
Lead Optician
Deer Eye Clinic
04.2011 - 06.2025
Enumerator
USDA-NASS
04.2008 - 04.2011
High School Diploma -
Woodland Hills Christian Academy