Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Evelin Orellana Ayala

Denver,United States

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Skilled Personal Banker with effective background in financial services industry. Noted for strong client service skills, ability to assess customer needs and tailor banking solutions accordingly. Demonstrates prowess in cross-selling banking products and services, establishing long term client relationships, and contributing to business growth. Committed to maintaining up-to-date knowledge on banking products, trends, and regulations. Flexible hard worker ready to learn and contribute to team success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Personal Banker Representative

FirstBank
Glendale, Colorado
05.2023 - Current
  • Assisted clients with account openings and transactions efficiently.
  • Educated customers on product features and benefits for informed decisions.
  • Resolved client inquiries and issues through effective communication techniques.
  • Collaborated with team members to enhance customer service strategies regularly.
  • Maintained compliance with banking regulations and internal policies consistently.
  • Developed strong relationships with clients to understand their financial needs better.
  • Participated in training sessions to stay updated on new banking products offered.
  • Cross-sold banking products such as credit cards, loans and investments.
  • Followed operational standards, promoting security, risk management and compliance.
  • Identified potential fraud risks on accounts and reported suspicious activities to management.

Customer Service Representative

Denison Parking
Denver, CO
12.2021 - Current
  • Provided customer support to customers
  • Investigated and resolved customer inquiries and complaints quickly.
  • Clarified customer issues and determined root cause of problems to resolve service complaints.
  • Responded proactively and positively to rapid change.
  • Answered constant flow of customer calls with minimal wait times.
  • Manage over 100 customer calls per day.

Sales Associate

Pandora Jewelry
Denver, CO
07.2020 - Current
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked collaboratively to reach targets with team of people.
  • Built relationships with customers and community to promote long term business growth.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Increased credit card inquiries meeting 3% of customers requirement.

Server

California Pizza Kitchen
Denver, CO
04.2020 - 05.2022
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Certification - Notary Public

Colorado Notary Public
Glendale, CO
11.2023

High School Diploma -

Delta High School
Delta, CO
05.2018

Skills

  • Bilingual in English and Spanish fluently
  • Retail sales customer service
  • Microsoft Excel
  • Microsoft Word
  • Product cross-selling
  • Sales strategies
  • Client relationship management
  • Banking regulations
  • Cash handling
  • Financial statements preparation
  • Fraud detection
  • Compliance monitoring
  • Cross-selling products
  • Account management

Timeline

Personal Banker Representative

FirstBank
05.2023 - Current

Customer Service Representative

Denison Parking
12.2021 - Current

Sales Associate

Pandora Jewelry
07.2020 - Current

Server

California Pizza Kitchen
04.2020 - 05.2022

Certification - Notary Public

Colorado Notary Public

High School Diploma -

Delta High School