EVELIN RIBERA ROWLEY

• Maintained a neat, clean, and organized environment throughout the office.
• Directed and supervised a team of 9 employees in daily operations.
• Ordered supplies necessary for daily operations of the practice.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Performed monthly inventory checks to ensure sufficient stock levels for all products.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Organized special events such as company picnics or holiday parties for employees.
• Fostered a positive and motivating work environment, leading to an increase in team morale.

• Coordinated office activities by communicating with other departments and staff members.
• Tracked inventory levels of dental materials, tools, and equipment to ensure sufficient stock was always available.
• Assisted in the training of new dental assistants by providing guidance on protocols and processes.
• Adhered to all applicable laws related to HIPAA compliance for protecting patient confidentiality.
• Served as a liaison between the dentist's office and insurance companies for verifying coverage information.
• Actively participated in team meetings to discuss workflow strategies for improving productivity.
• Ensured that all necessary supplies were available for each procedure.

Private practice DSO, with a very busy schedule.

• Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs
• Fabricated temporary crowns or bridges from impressions taken by the dentist.
• Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
• Assisted the doctor in different procedures, such as root canals, restorations, dentures, and crowns.
• Production and excellent quality of work were one of the greatest demands of this private practice and biggest learnings.

• Clinical activities, such as taking impressions, fitting bands, and placing arch wires.
• Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
• Taking X-rays.
• Ordered supplies for the office as needed.
• Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.

The Postgraduate Dental Center is an Bolivian institution in charge of providing advanced training to General dentists.

My job as coordinator of the Master's in Oral Implantology and the Master's in Orthodontics was to work together with the two specialists in charge of these master's degrees.

• Monitoring the program.
• Maintained calendars of upcoming events, meetings and deadlines.
• Prepared detailed expense reports for all departmental activities.
• Organized travel plans for business trips including flights, hotels, car rentals.

Both master's degrees had international specialists invited to teach classes within the curriculum. I was responsible for contacting these specialists, making all the arrangements for their travel, and itinerary.

This opportunity led me to meet a Doctor, Sergio Cacciacane, Director and Founder of the Higher School of Implantology and Oral Rehabilitation ESI Barcelona, now known as ESIRO Barcelona, Spain.

I had the opportunity to work and do a short training in Barcelona, Spain.

I started at the Scholz clinic as an assistant, and once I graduated, I had the opportunity to practice as an associate with Dr. Claudia Scholz, who had over 20 years of experience, was a great mentor to me.

Her knowledge, work ethic, and guidance were a tremendous help in my learning process.

• I gained expertise in:
• Patient management.
• Teeth Whitening.
• Crown Preparations.
• Restorations.
• Simple oral surgeries.
• Uniradicular Endodontics.
• Preventive and patient education.