Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Knowledgeable Case Manager experienced in coordinating care for homeless and at risk individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CBEST Case Manager II
Lutheran Social Services Southern California
09.2019 - Current
Case managed clients by following health care care plans that essentially helped clients build medical history in mental health and physical health.
Assessed community needs and identified resources for social and community service programs.
Connected clients to community resources for income barriers.
Linked clients to health care programs such as medical for insurance purposes.
Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
Established and maintained relationships with key stakeholders.
Collaborated with community members to develop and implement service initiatives.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Facilitated individual and group sessions to promote positive behavior change for clients.
Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
ESG Outreach Worker City of Long Beach Contract
Lutheran Social Services
09.2016 - 09.2019
Advocated on behalf of clients experiencing homelessness.
Collaborated with LBPD various divisions for encampment relocation.
Collaborated with LBFD HEART
assisted clients with section 8 housing applications/Housing Authority Long Beach
Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
Monitored and evaluated impact of social services on community.
Identified housing units for the clients
Monitored progress towards service plan goals.
Collaborated with healthcare providers to coordinate medical appointments for clients facing barriers to access or transportation issues
Increased referrals by calling on target groups, organizations and professionals.
Developed and maintained relationships with community organizations and agencies.
Maintained good relationships with Long Beach landlords for clients housing needs.
Nowalk Preschool Academy
Norwalk Preschool Academy LLC
10.2008 - 08.2010
Improved student retention rates by implementing engaging and interactive teaching methods.
Developed comprehensive lesson plans for diverse subjects, ensuring a thorough understanding of key concepts.
Enhanced students'' critical thinking skills through the use of thought-provoking questions and group activities.
Collaborated with colleagues to develop interdisciplinary projects, providing students with a well-rounded educational experience.
Provided personalized attention and support to struggling students, resulting in improved academic performance.
Established positive relationships with parents and guardians, fostering open communication regarding student progress and needs.
Implemented innovative classroom management techniques to create a focused and productive learning environment.
Contributed to curriculum development initiatives, ensuring alignment with state standards and best practices in education.
Mentored new teachers on effective instructional strategies and classroom management techniques, promoting professional growth within the team.
Participated in ongoing professional development opportunities to stay current on educational trends and research findings.
Served as an advisor for extracurricular clubs or activities, encouraging student involvement beyond the classroom setting.
Updated skills and training to maintain up-to-date knowledge of courses and teach variety of classes.
Education
Bachelor of Arts - Political Science
Humboldt State University
Arcata,CA
05.2005
Skills
Care Coordination
Client Advocacy
Case Management
Community Outreach
Performance Tracking
Individualized counseling
Needs Assessment
Referral Coordination
Patient support
Patient Needs Assessment
Positive Attitude
Patient Assessment
Relationship Building
Case Planning
Documentation proficiency
Data Entry and Analysis
Case Needs Assessment
Community Resources
Organizational Skills
Problem-solving abilities
Active Listening
Time Management
Problem-solving aptitude
Treatment Planning
Certified in CPR/AED
Certification
City of Long Beach City Prosecutors Office Impact Award Recipient 2019
MHALA First Aid Training 2023
QPR Suicide Prevention Training 2023
LA County Harm Reduction 2024
LA County Recognizing and Responding to an overdose with naloxone
Homeless Health Care Los Angeles ICMS Training 2021
Languages
Spanish
Full Professional
Timeline
CBEST Case Manager II
Lutheran Social Services Southern California
09.2019 - Current
ESG Outreach Worker City of Long Beach Contract
Lutheran Social Services
09.2016 - 09.2019
Nowalk Preschool Academy
Norwalk Preschool Academy LLC
10.2008 - 08.2010
Bachelor of Arts - Political Science
Humboldt State University
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