Evelin Sanchez
America Insurance & Tax Service
Kannapolis,NC
11
years of professional experience
Organized payroll and accounting professional with experience processing payroll for multiple clients, reviewing hours and payroll documentation, and supporting payroll checks, direct deposits, deductions, and withholdings. Strong customer service background with proven recordkeeping, confidential data handling, and accurate administrative support to keep payroll and billing activities on schedule. Skilled in QuickBooks Online/Desktop and ADP, currently pursuing a Bachelor’s degree in Accounting.
Work History
Payroll summary Specialist
2 Months- Process multiple client payroll in QuickBooks Online/Desktop and ADP, deliver accurate, on time payroll runs.
- Review timesheets and payroll documentation, verify pay periods, earnings, deductions, and tax withholdings.
- Prepare payroll checks and direct deposits; confirm accurate distribution and payment timing.
- Maintain and audit confidential employee payroll records, set up new hires/changes and coordinate payroll updates with clients.
Remote Customer Service Representative
1 Year 6 Months- Handled high volume calls and emails, documented interactions and protected confidential account information.
- Processed billing adjustments, refunds, and payments, ensured accurate balances and timely resolution.
- Updated customer records and explained billing details and payment options clearly.
Customer Service Representative
1 Year 9 Months- Supported customers via phone, email, and chat, documented interactions with clear, professional communication.
- Processed new policy applications and policy updates with accurate data entry and complete records.
- Managed documents and administrative tasks (scanning, record updates, compliance verification) and maintained transaction logs.
Remote Health Insurance Agent
9 Months- Handled inbound calls, verified customer information and explained coverage options while protecting sensitive data.
- Checked required documents for completeness and reviewed claim information for accuracy, flagged issues for resolution.
- Maintained accurate, confidential transaction records in company systems.
Cashier / Hostess
4 Years- Processed cash, credit card, and gift card payments, protected customer payment information.
- Balanced daily register activity in POS systems and completed end of day totals and reporting.
- Trained new team members on register procedures and customer service standards.
Education
Bachelor's Degree - Accounting
Currently Enrolled
GED
Completed
Skills
ADP
QuickBooks Online/Desktop
Microsoft Excel
Billing & Payment Processing
Confidential Information
Data Entry
Microsoft Outlook
Attention to Detail
Time Management
Problem Solving
Bilingual English/Spanish
Timeline
Payroll summary Specialist
America Insurance & Tax Service
06.2026 - CurrentRead More
Remote Customer Service Representative
Progressive
12.2024 - 06.2026Read More
Customer Service Representative
Superior Insurance
09.2022 - 06.2024Read More
Remote Health Insurance Agent
Aflac
08.2021 - 05.2022Read More
Cashier / Hostess
Mi Pueblo Mexican Restaurant
01.2016 - 01.2020Read More
GED
Read More
Gaston College
Bachelor's Degree from Accounting
Read More