Evelina Espinosa
Woodland Hills,CA
Summary
Dependable Student Relations Technician with five successful years of clerical experience in busy office environments facing and attaining superior levels of administrative effectiveness. Experienced with student support, administrative tasks, and process improvement. Utilizes strong communication skills to address student needs and resolve issues efficiently. Track record of fostering collaborative environment and adapting to dynamic needs to enhance student experiences. Strong knowledge of Microsoft Office and history achieving high data output.
Overview
10
10
years of professional experience
Work History
Student Relations Technician
Elev8/Mission Academy
2022.05 - Current
- Implemented feedback mechanisms to assess student satisfaction with services provided.
- Streamlined communication processes between students, faculty, and administration to ensure timely responses.
- Mentored junior staff in effective conflict resolution strategies during student interactions.
- Analyzed data on student needs and preferences to tailor support services accordingly.
- Served as a liaison between students, faculty, and administration, ensuring clear communication channels were maintained at all times.
- Provided timely support during crisis situations involving individual students or groups facing challenges both academically or personally.
- Maintained accurate records of individual case files, ensuring confidentiality was upheld throughout the process.
- Added and updated records within school system, oversaw student contract creation and accurately updated records as students progressed through enrollment.
Registered Behavior Technician
Quality Behavior Solutions
2018.08 - 2019.10
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines
- Developed individual treatment goals based on history and diagnosis
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources
- Employed effective time management when dealing with coordination and accountability around personnel and security assets
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
Office Assistant/Teaching Assistant
Mission Bell Preschool
2016.08 - 2018.06
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
- Processed payments and documented account changes for financial accuracy and transparency
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data
- Interacted with families professionally by phone, email, or in-person to provide information and direct to desired staff members
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Processed invoices and expenses using Procare and Excel
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
Education
Some College (No Degree) - Psychology
College of The Canyons
Valencia, CA05.2026
High School Diploma -
Quartz Hill High School
Lancaster, CA2013-04
Skills
- Teamwork and collaboration
- Organization skills
- Customer service
- Fast learner
- Decision making and prioritization
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Relationship building
Timeline
Student Relations Technician
Elev8/Mission Academy
2022.05 - Current
Registered Behavior Technician
Quality Behavior Solutions
2018.08 - 2019.10
Office Assistant/Teaching Assistant
Mission Bell Preschool
2016.08 - 2018.06
High School Diploma -
Quartz Hill High School
Some College (No Degree) - Psychology
College of The Canyons
References
Joy Densford- (818)445-2664, Joydensford@gmail.com
Nancy Candelario- (661)317-1363, maaddn3@hitnail.com
Elisa Maish- emaish@att.net, 6618786321
Jennifer Divine- (619)782-2255
Personal Information
Title: Student Relations Technician
Awards
Given award for demonstrating the GRIT values of relationships, inspiration, and teamwork.