Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Evelina Taraylo

Brooklyn

Summary

Experienced Brand Ambassador with over three years at Cartier, specializing in luxury retail and client relationship management. Achieved sales targets consistently while delivering exceptional service through multiple channels. Proficient in managing KPIs and collaborating with e-commerce and operations teams. Dedicated to creating personalized experiences that drive client loyalty.

Overview

12
12
years of professional experience

Work History

Production Coordinator

Portland Fashion Week Spring Runway
10.2013
  • Assisted designer Kate Troedsson with show production
  • Coordinated and styled a photoshoot for Kate’s clothing line
  • Wardrobe and styling contributor day of show

Brand Ambassador

Cartier
08.2021 - Current
  • Consistently exceeded individual and team sales goals, contributing significantly to monthly and quarterly revenue through proactive selling and personalized client interactions.
  • Handled high-volume communications (calls, emails, live chat, and social media inquiries) with professionalism and efficiency, ensuring a seamless luxury service experience.
  • Managed and nurtured long-term client relationships through scheduled appointments, follow-ups, personalized product recommendations, and maintaining detailed client books using Excel.
  • Served as a first responder for client escalations, expertly resolving concerns or allocating issues to appropriate internal teams (returns, exchanges, fulfillment delays, etc.).
  • Delivered excellent after-sales care, ensuring satisfaction and long-term loyalty by anticipating client needs and maintaining proactive communication.
  • Led and participated in training workshops, contributing to team development and brand consistency across the department.
  • Partnered with internal departments—e-commerce, logistics, client services—to maintain operational flow and guarantee smooth end-to-end client experiences.
  • Maintained comprehensive product knowledge across all Cartier categories, becoming a go-to resource for clients and team members alike.
  • Regularly coached and mentored peers on service etiquette, tools, and best practices, elevating the overall team performance.
  • Upheld Cartier’s global brand identity across all interactions by applying luxury communication standards, detailed product storytelling, and client personalization.

Professional Sales Associate

Nordstrom
11.2016 - 07.2021
  • Opened the new flagship store in New York City
  • Increased sales revenue by establishing strong rapport with clients and identifying their specific needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Developed, maintained and utilized diverse client base.
  • Developed product and brand knowledge
  • Work closely with personal stylists and their clientele
  • Exceeded quarterly sales targets consistently by implementing innovative sales strategies and techniques.
  • Led cross-functional teams in executing successful product launches that generated significant buzz within targeted markets.

Production Assistant

Hanna Andersson
10.2017 - 03.2018
  • Provided direct support to project manager and art director during project execution.
  • Collaborated with team members on multiple catalog development initiatives, enhancing overall project quality.
  • Coordinated and organized clothing and accessories for styled photo shoots, ensuring visual consistency.
  • Served as wardrobe and set stylist for meticulously planned photo shoots, contributing to creative vision.
  • Assisted in sourcing props and materials to elevate the aesthetic of each production.

Education

Bachelors of Fine Arts - Fashion Marketing, Honors

The Art Institute of Portland
09.2019

Skills

  • Adobe Creative Suite proficiency
  • Microsoft Office proficiency
  • Salesforce and other CRM platforms
  • Social media management
  • Effective team collaboration
  • Detail-Oriented, Reliable and Self-Sufficient
  • Proficient in time management and analysis
  • Customer engagement in retail

Languages

Russian
Professional Working

Timeline

Brand Ambassador

Cartier
08.2021 - Current

Production Assistant

Hanna Andersson
10.2017 - 03.2018

Professional Sales Associate

Nordstrom
11.2016 - 07.2021

Production Coordinator

Portland Fashion Week Spring Runway
10.2013

Bachelors of Fine Arts - Fashion Marketing, Honors

The Art Institute of Portland

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