Eveline Guerrero
Santa Barbara,CA
Summary
Business professional prepared to drive office efficiency and productivity. Extensive experience in overseeing daily operations and improving office workflows. Known for strong team collaboration and adaptability to changing needs. Proficient in managing office systems and facilitating communication.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Office Manager
Santa Barbara Memory Care
04.2024 - Current
- Overseeing accounts receivable, accounts payable, payroll, and invoicing.
- Managing office supplies, equipment, and facilities, as well as maintaining office policies and procedures.
- Supervising and providing guidance to administrative staff.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Facilitating effective communication between management, staff, and external contacts.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identifying and implementing solutions to improve office efficiency and productivity.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintaining accurate records and reports.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Addressing customer inquiries and resolving issues.
- Processed and deposited the resident's monthly rent payment
- Established team priorities, maintained schedules and monitored performance.
- Coordinated move-in and move-out processes, providing a seamless transition experience for tenants.
- Managing budgets, tracking expenses, and identifying cost-saving opportunities.
- Defined clear targets and objectives and communicated to other team members.
- Assisting with HR tasks, such as onboarding new hires, conducting training, and maintaining employee records.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Collecting, analyzing, and presenting data and reports to support decision-making.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced late payments by closely monitoring rent collections and promptly addressing delinquencies.
- Created and generated lease agreements accurately
Certified Nurse Assistant
Self Employed | Care.com
01.2022 - 01.2024
- Supported families with their daily needs
- Assisted people with daily activities like bathing, dressing, grooming, and toileting
- Handled client information securely
- Cared for children or elderly people in their homes
- Managed schedules for children and supervised them at events
- Ability to stay calm in heated situations between children/ or people
- Managed own schedule with multiple clients
- Monitored patients' conditions closely, promptly reporting changes to healthcare professionals for timely intervention
- Demonstrated strong communication skills by facilitating clear and compassionate interactions with clients and team members
- Keep a positive and enthusiastic atmosphere
- Able to maintain and organize document management systems
- Detail oriented, organized, focused, reliable and professional
Bartender
Supino
01.2022 - 01.2024
- Greet customers with a friendly and helpful attitude
- Keep a positive and helpful demeanor to better understand people’s needs
- Punctual and dressed appropriate
- Help customers with giving suggestions and menu information
- Give excellent service to guests and make sure they’re satisfied. Offer solutions if not.
- Level headed and calm in a fast paced environment
- Knowledge of food handling procedures and follows food safety guidelines
- Experienced using point of sales systems
- Works well with other employees and is also helpful towards everyone
- Able to handle difficult situations, staying calm and calling 911
- Able to communicate effectively
- Possess knowledge of wines, beer, shooters, liquor and classic cocktails
- Create new cocktails for the special cocktail of the week
- Keep the area clean, restocked and safe
- Able to multitask effectively
Patient Care Coordinator
UnitedHealth Group
01.2019 - 01.2022
- Supported the Branch Director to run Home Care Dimensions, a HIPAA compliant, 24/7 care provider to patients in need of at home care due to being discharged from the hospital, rehab, need wound care etc..
- Demonstrated the ability to learn/ adapt to using new software systems quickly
- Coordinated with Nursing Director, Branch Director and staff to ensure success for the company
- Communicated efficiently and respectively with team members, patients, medical professionals to work effectively
- Managed schedules and orders for 30 Nurses in the Austin area to ensure care for over 300 patients
- Answered/ managed patient phone calls
- Worked on call during the pandemic to ensure patient safety
- Facilitated effective discharge planning to ensure smooth transitions for patients post-hospitalization
- Managed care plans by regularly reviewing and updating them to align with patient progress and needs
- Coordinated referrals to specialists and support services to enhance patient care continuity
- Communicated essential health information to patients and families to promote understanding and engagement in their care
- Verified insurance coverage and benefits to streamline approval processes for patient treatments and services
- Maintained accurate health records to ensure compliance with regulations and facilitate quality patient care
- Managed Patient Data
- Processed patient information securely and responsibly
- Monitored multiple calendars for executive team
- Coordinated meetings and deliberated with team members
Certified Medication Technician
Villa Alamar
01.2017 - 01.2019
- Accurately administering oral, topical, and other forms of medications as per physician’s orders
- Observed patients for any adverse reactions to medication and reporting any concerns to the nurse
- Maintained detailed records of medication administration, including dosage, time, and patient response
- Double-checked medication dosages to ensure accuracy and safety
- Clearly communicated with patients, nurses, and other healthcare professionals regarding medication concerns
- Adhere to all state and federal regulations regarding medication administration
- Assisted residents with daily activities like bathing, dressing, grooming, and toileting
Activities Assistant
Heritage House Assisted Living
01.2013 - 01.2017
- Leading and facilitating planned activities, providing instructions, and ensuring participation from residents
- Modifying activities to accommodate different levels of physical and cognitive ability, providing assistive devices when necessary
- Supervising activities to ensure the safety of participants, addressing any potential risks, and providing necessary assistance
- Encouraging participation, interacting with residents, and fostering positive social interactions
- Maintaining documentation of activity attendance, resident feedback, and any relevant details about activities
- Collaborating with other staff members, including nurses and care providers, to coordinate resident care and activities
Education
Full Stack Software Engineering - Front and Backend
Flatiron School
01.2022
Certified Nursing Assistant Certificate - Biomedical Science
Santa Barbara City College
01.2017
Skills
- Office management
- Payroll Processing
- Financial Management
- Communication and Coordination
- Data Analysis
- Human Recources
- Sales
- Web Development
- Healthcare
- Problem-Solving
- Employee onboarding
- Relationship building
- Business operations management
- Document management
- Scheduling and calendar management
- Inventory control
- Event coordination
- Team building
- Spreadsheet and database creation
Certification
- CPM - Certified Professional Manager
- CNA - Certified Nurse Assistant
Languages
Spanish
Timeline
Business Office Manager
Santa Barbara Memory Care
04.2024 - Current
Certified Nurse Assistant
Self Employed | Care.com
01.2022 - 01.2024
Bartender
Supino
01.2022 - 01.2024
Patient Care Coordinator
UnitedHealth Group
01.2019 - 01.2022
Certified Medication Technician
Villa Alamar
01.2017 - 01.2019
Activities Assistant
Heritage House Assisted Living
01.2013 - 01.2017
Full Stack Software Engineering - Front and Backend
Flatiron School
Certified Nursing Assistant Certificate - Biomedical Science
Santa Barbara City College
Similar Profiles
Maricar Chenin PelareMaricar Chenin Pelare
Business Office Director at Oak Cottage Memory CareBusiness Office Director at Oak Cottage Memory Care
Liam PlunkettLiam Plunkett
Sales Associate / Sales Lead Keyholder at Santa Barbara Care CenterSales Associate / Sales Lead Keyholder at Santa Barbara Care Center
Dylan B. FodorDylan B. Fodor
Lead English Teacher at EF Santa Barbara/San Diego, Santa BarbaraLead English Teacher at EF Santa Barbara/San Diego, Santa Barbara
Mateo ArreguinMateo Arreguin
Pet Sitter at Santa Barbara Pet SittersPet Sitter at Santa Barbara Pet Sitters
Pierre ClayPierre Clay
Occupational Therapist IV at Cottage HospitalOccupational Therapist IV at Cottage Hospital