Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evelise Alarcon

Indianapolis,IN

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. I am also fluent in Spanish and English.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Draco LLC
Greenfield , IN
03.2023 - 05.2024
  • Answer emails in a timely manner.
  • Provide great customer service.
  • In charge of running your own accounts.
  • Adding fees and invoice the client.
  • Creating paperwork for the shipments leaving.
  • Communication with the clients regarding any issues .
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed positive relationships with customers through friendly interactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

High School Diploma -

Arsenal Technical High School
Indianapolis, IN
06-2016

Skills

  • Report Generation
  • Inbound and Outbound Calling
  • Data Collection
  • Complaint resolution
  • Paperwork Processing
  • Scheduling
  • Typing proficiency
  • Team Development
  • Critical Thinking
  • Active Listening
  • Spreadsheets
  • Microsoft Outlook
  • Order Processing
  • Customer Service
  • Multi-Task Management
  • High-energy attitude
  • Problem-solving abilities
  • Organization and Multitasking

Timeline

Customer Service Representative

Draco LLC
03.2023 - 05.2024

High School Diploma -

Arsenal Technical High School
Evelise Alarcon