Evellyn DE SOUZA ROSAS
Revere
Summary
My name is Evellyn, I’m 26 years old. I moved from Brazil in 2024 and I am looking for an opportunity to grow so that I can improve my knowledge to continue growing as a professional with the contribution of my work within the organization, always looking to improve and be efficient. Given the best of my assistance and proficiency at my place of work, aiming to grow ethically, personally and professionally.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Pearle Vision
Somerville, MA
09.2024 - Current
- Managed front desk operations, ensuring smooth patient flow and efficient appointment scheduling.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Addressed customer inquiries promptly, enhancing overall patient satisfaction and experience.
- Coordinated with optical staff to ensure timely completion of eyewear orders for patients.
- Check insurance benefits and eligibility.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Perform retinal testing imaging.
Intern
Medi Business Consultoria de Negócios LTDA
Rio de Janeiro
08.2023 - 07.2024
- Met deadlines while maintaining high-quality deliverables.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Managed personal workload effectively, meeting deadlines and exceeding expectations.
- Utilized strong written communication skills to draft reports, emails, and other documents.
- I worked in the medical audit sector as a nursing intern, performing Health interviews for new adhesions to health plans and confirmation of direct hospitalization with the hospital.
BackOffice
Positiva Corretora de Seguros
Rio de Janeiro
02.2023 - 08.2023
- Identified ways to improve efficiency in operations and implemented process changes.
- Worked with coworkers to complete tasks.
- Managed and coordinated multiple projects while ensuring timely completion.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- I acted in the administrative part, checking documentation for the hiring of Bradesco Seguro health plans. I also worked in direct contact with customers in order to assist with sales.
Comertial Partnership
Elegibilidade Brasil
Rio de Janeiro
06.2022 - 01.2023
- Managed the execution of all aspects of partner agreements, including marketing campaigns and product launches.
- Implemented revenue strategies through statistical analysis.
- Analyzed data from existing partnerships to identify areas of improvement and new opportunities.
- I worked in the area of international commercial partnerships. Afterwards, I helped in the registration sector of the insurance plan health Health Med.
Cashier
Drogaria e Perfumaria Freitas
Nova Iguaçu
07.2021 - 11.2021
- Developed and maintained a positive working relationship with customers.
- Resolved customer complaints in a timely and professional manner.
- Developed strategies for improving operational efficiency within the pharmacy department.
- Followed state and federal recordkeeping guidelines for legend drugs and controlled substances.
- I worked as a cashier in the opening and closing of the drug store; I helped in the organization of Medicines and control of spread medicines; store inventory; annotation of deliveries and customer service.
Intern
Livraria da Travessa LTDA
Rio de Janeiro
09.2018 - 03.2019
- Prepared HR reports and documents, including employee handbooks and job descriptions.
- Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software.
- Scheduled and administered skill, intelligence, psychological and drug tests for current and prospective employees.
- Facilitated communication between departments within the company regarding HR matters.
- I worked in the position of Young Apprentice as an administrative assistant in Rh and financial sector.
Education
Bachelor of Science (B.S.) - Nursing Candidate
UNIGRANRIO
Nova Iguaçu11.2026
Associate in Science (A.S.) - Medica Assistant
NIC SAÚDE
Rio de Janeiro08.2022
High School Diploma - undefined
COLÉGIO GONÇALVES DIAS
Nova Iguaçu12.2017
Skills
- Analytics
- Scheduling
- Team Collaboration
- [Language] Fluency
- Multitasking and Organization
- Flexible Schedule
- Fast Learner
- Problem-Solving
- Creative and Resourceful
- Administrative Support
Certification
- TOIC, TOEFL AND MET - CERTIFICATE OF PROFICIENCY IN ENGLISH.
- PROFESSIONAL CAPACITATION TRAINING – PROEPE
- ADMINISTRATIVE ASSISTANT - SENAC RIO
- COURSE OF BIOMEDICAL PREPARATORY - ELITE COURSE COLLEGE
- ACTIONS AND STRATEGIES FOR THE HEALTH OF ELDERLY PEOPLE - FIOCRUZ
- AGING OF THE BRAZILIAN POPULATION - FIOCRUZ
- WASTE MANAGEMENT - IFRS
- OCCUPATIONAL HEALTH -IFRS
- DIGITAL HEALTH TRAJECTORY IN BRAZIL - UNA-SUS
- NATIONAL HUMANIZATION POLICY - UNA-SUS
- SHANTALA - September 7th Educational Center
- DOULA - CINPA Doula Training Course
LANGUAGES
Portuguese - Native
Italian - Beginner
English - Fluent
Timeline
Receptionist
Pearle Vision
09.2024 - Current
Intern
Medi Business Consultoria de Negócios LTDA
08.2023 - 07.2024
BackOffice
Positiva Corretora de Seguros
02.2023 - 08.2023
Comertial Partnership
Elegibilidade Brasil
06.2022 - 01.2023
Cashier
Drogaria e Perfumaria Freitas
07.2021 - 11.2021
Intern
Livraria da Travessa LTDA
09.2018 - 03.2019
Bachelor of Science (B.S.) - Nursing Candidate
UNIGRANRIO
High School Diploma - undefined
COLÉGIO GONÇALVES DIAS
Associate in Science (A.S.) - Medica Assistant
NIC SAÚDE