Evelyn Agosto
West Palm Beach,FL
Summary
Compliance support manager with expertise in regulatory adherence and compliance auditing. Proficient in conducting comprehensive audits and improving accountability through precise documentation and reporting. Dedicated to fostering organizational success by ensuring compliance with all applicable regulations. Compliance support manager with extensive experience in regulatory compliance and auditing. Dedicated to enhancing accountability through thorough audits and technical support for on-site teams, ensuring precise adherence to compliance requirements and fostering a culture of continuous improvement.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Compliance Support Manager
Yarco Management Company
01.2023 - Current
- Conducts regular onsite audits consisting of sampling tenant files to ensure compliance with program documents, financing restrictions, LIHTC requirements, HUD Regulations, LIHTC Regulations, and other requirements.
- Conducts regular onsite audits of move ins/outs, recertifications, lease renewals, interims, denials, waitlists, EIV requirements, etc.
- Review supporting verifications to determine proper documentation of sources of income and expenses and accurate completion of Form 50059 and or TIC forms.
- Assist the communities with tenant files (initial and annual recertification) to ensure timely and accurate completion.
- Provide technical support to on-site Property Managers and other staff of assigned properties in the preparation of all compliance-related forms and documents.
- Delivered regular summary reports identifying improper application of policies, procedures, and rules by staff, enhancing accountability.
- Maintained tracking system for reviewed files, enabling assessment of compliance processes and identifying areas for improvement.
- Maintained files securely and confidentially to protect sensitive information.
- Composes correspondence, reports, and memoranda for the assigned Manager or other management.
- Attends regular training regarding programs with financing restrictions, including all federal, state, and local laws.
Property Manager
TRG/Related Group Management
01.2021 - 01.2023
- Attracting new tenants through advertising, property viewings, and encouraging referrals.
- Interviewing tenants and running credit checks.
- Setting rental rates, negotiating and enforcing lease agreements.
- Addressing tenant complaints and inspecting vacated units.
- Investigated and resolved property complaints and rental violations to maintain tenant satisfaction and compliance.
- Contracting and supervising repairs and maintenance work.
- Collected rent, addressed late payments, and managed operating expenses to ensure financial stability.
- Prepared financial performance reports for properties, providing property owners with insights for informed decision-making.
- Terminating leases and initiating eviction proceedings.
- Paying property expenses, including taxes, mortgages, payroll, insurance premiums and maintenance costs.
- Reporting the property’s financial status, occupancy and expiring leases to property owners.
- Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws.
- Advertised vacant properties and hired a leasing agent to find tenants.
- Inspecting properties and arranging for repairs and new materials as required.
- Arranging contracts for maintenance, trash removal, landscaping, security and other ongoing services and managing disputes with these service providers where appropriate.
- Managed compliance with Tax Credit, HUD Section 202 Program, and Section 8 housing regulations to ensure eligibility and funding.
- Preparing and managing budgets.
Property Manager
SPM Management
WPB, USA
01.2009 - 01.2021
- Ensured residents received prompt, efficient service to enhance satisfaction and retention.
- Supervised the general administration and physical operation.
- Provides direction to and emphasis on the rental program.
- Assures the efficient maintenance of mechanical operations and adequate maintenance equipment.
- Supervised and motivated qualified and competent personnel.
- Performed employee evaluations.
- Rewarded and disciplining employees.
- Resolved complaints and addressed problems to maintain a positive community environment.
- Determined strengths and weaknesses of individual employees and aided.
- Conducted staff meetings and attended to training events.
- Oversaw and approved work by outside contractors, verifying compliance with insurance coverage and safety requirements.
- Handled all work orders on an immediate, one-call basis.
- Inspects property on a regular basis for improvements, records deficiencies.
- Makes and documents periodic inspections of the units.
- Monitored and assessed conditions of all vacant apartments regularly.
- Markets the property, including advertising.
- Ensured compliance of rental applications with complex and HUD policies.
- Consistently enforces the lease and rules with all residents.
- Operates the property within a budget.
- Assisted in the preparation of the budget.
- Process and codes all invoices for prompt payment.
- Ensures that all weekly, monthly and quarterly reports are accurate.
- Collects rents and handles delinquent accounts promptly and timely.
- Entered rental payments into the financial management system.
- Makes bank deposits daily.
- Sends proper notices on any delinquent account.
- Ensures that the resident file system is kept according to complex and/or HUD policy.
- Interview prospects and residents to determine rent.
- Evaluated credit and rental history of all new applicants.
- HUD Section 202 Program and Section 8
Property Manager
Advenir Real Estate Management
WPB, USA
01.2005 - 01.2009
- Led marketing/leasing staff to achieve management's leasing and occupancy goals.
- Evaluating credit and rental history of all new applicants.
- Verifying all income and assets of applicants to ensure they met the resident selection criteria.
- Reviewing rental applications for approval or denial.
- Managed all on-site collection processes.
- Filed legal documents related to non-payment of rent to initiate eviction processes.
- Appear in Court on all legal matters.
- Completed all move-ins, move-outs and annual inspections.
- Maintain property occupancy.
- Daily inspection to the property to record any deficiencies.
- Managed maintenance operations to uphold property standards and enhance resident satisfaction.
- Oversaw operations for conventional and Section 8 properties to meet regulatory requirements and resident needs.
- Resolved employee and resident concerns to foster a positive living and working environment.
- Performing employee evaluations.
- Activities in coding invoices and entering into the accounting system for payment.
- Posting all journal entries and preparing bank deposits.
- Processing security deposits.
- Soliciting and evaluating bids for contract services.
- Making recommendations for renewal and/or termination of vendor contracts.
- Submitting weekly payroll documents.
- Responsible for new hires.
- Responsible for budget control.
- Responsible for the monthly newsletters.
- Assisting in the preparation of the budget.
- Performed maintenance tasks promptly.
Property Manager
Winn Residential
WPB, USA
01.2004 - 01.2005
- Managed the leasing process by guiding prospective tenants through applications and agreements.
- Verified all income and assets of applicants to ensure they met the resident selection criteria and qualified according to the tax credit program.
- Administered Tax Credit and Section 8 programs to ensure compliance and assist qualifying residents.
- Oversaw annual recertification process, ensuring compliance with regulations and tenant eligibility.
- Oversaw interim adjustments to rental agreements based on tenant needs and market conditions.
- Conducted daily property inspections to identify and document deficiencies for timely resolution.
- Completed all move-ins, move-out and annual inspections.
- Facilitated hiring process by interviewing candidates, ensuring alignment with property standards and team needs.
- Computed rental amounts based on market analysis and tenant agreements.
- Read and understood credit reports.
Property Manager
Ferland Property Management
Smithfield, USA
01.2001 - 01.2003
- Managed over 100 residential units, including houses and apartments.
- Maintained accurate financial records to support budgeting and reporting.
- Supervised maintenance staff.
- Handled annual re-certifications and renewals.
- Conducted formal leasing processes.
- Met with prospective tenants to show properties.
- Assisted prospective residents with the application process.
- Reviewed applications for accuracy and completion prior to summation.
- Scheduled move-in and move-out appointments.
- Conducted daily inspections of property and recorded deficiencies.
- Maintained monthly delinquency reports.
- Sourced and evaluated vendor proposals to optimize service quality and pricing.
- Monitored vendor performance to ensure adherence to service agreements and quality standards.
- Conducted home visits prior to move-in.
- Calculated rent amounts for tenants based on lease agreements.
- Collected rents.
- Posted rents.
- Sent proper documentation of breached lease.
- Processed bank deposits for collected rents to maintain financial records.
- Prepared all required reports.
- Tax Credit and Section 8
Education
HCCP Housing Credit Certified Professional -
NAHB- National Association of Home Builders
01-2025
Real Estate License -
DPBR- Department of Professional Business Regulation
01-2013
Certified Professional of Occupancy -
National Affordable Housing Management Association
01-2004
Management Aide III/Assistant Manager - Public Housing and Section 8
Providence Housing Authority
Providence, RI01-2001
GED -
Community Collage of RI
Providence, RI01-1990
Skills
- Regulatory compliance
- Compliance auditing
- Data entry and management
- Property management software
- Microsoft Office Suite
- Problem solving and resolution
- Attention to detail
- Time management techniques
- Interpersonal relations
- Effective communication
Training
- Customer Service
- Risk Management I- Associate Safety
- Risk Management II-Risk, Liability & Crime Awareness
- Help Wanted
- Time Management
- Resident Retention
- Mold Awareness
- Fair Housing
- Fair Housing II
- Maintenance for Office Staff
- Internet Leasing
- Leadership: Profiles in Multifamily Housing
- Traffic Generation Course
- Conflict Resolution Supervisor Version
- Curb Appeal
- Advanced Leasing Secrets Leaders
- Leasing for a Living
- Preventive Sexual Harassment for Supervisors
Languages
Spanish
Professional
Certification
- Accredited Residential Manager (ARM), Institute of Real Estate Management, 01/2004
Certified Professional of Occupancy (CPO), National Affordable Housing Management Association, 01/2004
Real Estate License, DPBR- Department of Professional Business Regulation, 01/2013
Housing Credit Certified Professional (LIHTC), NAHB- National Association of Home Builders, 01/2025
Timeline
Compliance Support Manager
Yarco Management Company
01.2023 - Current
Property Manager
TRG/Related Group Management
01.2021 - 01.2023
Property Manager
SPM Management
01.2009 - 01.2021
Property Manager
Advenir Real Estate Management
01.2005 - 01.2009
Property Manager
Winn Residential
01.2004 - 01.2005
Property Manager
Ferland Property Management
01.2001 - 01.2003
HCCP Housing Credit Certified Professional -
NAHB- National Association of Home Builders
Real Estate License -
DPBR- Department of Professional Business Regulation
Certified Professional of Occupancy -
National Affordable Housing Management Association
Management Aide III/Assistant Manager - Public Housing and Section 8
Providence Housing Authority
GED -
Community Collage of RI