Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Evelyn A. Guzman Caraballo

Houston,USA

Summary

Experienced Customer Fulfillment Specialist with five years of dedicated service across Amazon's IXD and Delivery Station Business Units. Instrumental in the successful launch of six IXD buildings, currently serving as a T3 Process Assistant at IAH3 within the IXD network. Known for transformative leadership style centered on developing and empowering team members. Adept at driving operational excellence in customer fulfillment operations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Shipping Clerk / Outbound PA

Amazon
04.2025 - Current
  • Coordinated shipping schedules to optimize delivery times and enhance operational efficiency.
  • Oversaw daily shipping operations, prioritizing tasks to meet tight deadlines consistently.
  • Maintained compliance with safety regulations and company policies during all shipping operations.
  • Resolved shipping discrepancies by investigating issues and coordinating solutions with logistics partners.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Coordinated with cross-functional teams to optimize workflow and enhance productivity.

IB DOC PA/ RECEIVE CLERK

Amazon
12.2023 - 04.2025
  • Conducted stand-ups meetings to align team goals, communicate daily priorities, and address any obstacles to ensure smooth operations and maximize productivity.
  • Monitored flow health through GRAFANA, lane watch and ICW, while also tracking FPP to ensure percentage is trending to plan.
  • Optimized workflow processes by analyzing patterns in shipment volume and adjusting resources accordingly.
  • Week 13 PID DPMO: 14,016, 30.7% improvement; leading with the best PID DPMO for the site.
  • Monitor hourly metrics including Performance and quality & time off task.
  • Best single day shift PID Cartons of 60,283 , first shift to achieve 60k.

RPND PA

Amazon
06.2023 - 12.2023
  • Managed a team of over 150 associates in the area, ensuring adherence to safety standards, optimizing productivity and swiftly resolving any operational challenges that arise.
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Support daily management of department duties, including allocating labor, leading meetings, assigning job duties and communicating with internal departments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.

Board Operator and Promotions

Continental Broadcast Group
08.2021 - 09.2023
  • Maintained studio equipment in good working order.
  • Facilitated live coverage of special events, promotions and sports matches.
  • Operated studio equipment and produced show advertisements.
  • Made promotional appearances at public events.
  • Evaluated program schedules and prepared programs to assess transmission readiness and identify any signal issues.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Implemented proactive equipment maintenance routines to minimize downtime due to technical malfunctions.

SEASONAL RECEIVE CLERK

Amazon
01.2023 - 05.2023
  • Interacted with customers by phone, email, or in-person to provide information.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Analyzed data to prepare reports and identify process improvements.
  • Coordinate trailers to corresponding dock doors and cross docks using OMA tool.
  • Ensure proper processes are followed with TDR.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

Seasonal SORT PA

Amazon
11.2022 - 01.2023
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Collected, arranged and input information into database system.
  • Frequently inspected production area to verify proper equipment operation.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.

Quality Process Guide

Amazon
05.2022 - 11.2022
  • Increased efficiency and team productivity by promoting operational best practices.
  • Assign Problem Solvers to different areas of the warehouse, including Inbound Dock, Sort, RPND and Fluid Load.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Completed cycle counts and daily inventory.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Problem Solve /IB, RPND, SORT,UIS, FL

Amazon
09.2020 - 11.2022
  • Troubleshoot and resolve problems that an associate encounters with inventory; including printing ASIN labels, damage out products and adding expiration dates to food and health products.
  • Resolve issues in a timely manner.
  • Utilized problem-solving skills to reduce or eliminate company expenses.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Looked outside known experience to find solutions and produce results.
  • Analyzed and understood situation to develop action plan.

Sale Associate Woman's Shoes

Macy's
04.2015 - 10.2019
  • Perform administrative functions using POS and MPOS systems, such as My Client, More@Macy's, Search and Send, and tablet app.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Carry out timely implementation of reverse logistics tasks, fulfillment, merchandising, and RFID.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed product returns and assisted customers with other selections.

Educational Assistant

Boys And Girls Club
03.2019 - 06.2019
  • Supported student learning objectives through personalized and small group assistance.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Assist with youth having behavioral challenges and ensuring success plans are followed.

Shoes Expeditor

Macy's
10.2013 - 04.2015
  • Make sure shoe stockroom area is always clean and orderly.
  • Provide assistance in moving merchandise and fixtures.
  • Recover sales floor and scan inventory back into stock merchandise, season changes, clearance sets, and special events.
  • Pull orders from stock and stage for selling associates.
  • Assist in markdown process.
  • Assist with special projects as assigned.

Education

Bachelor of Arts - Journalism And Mass Communication

University of The Sacred Heart
San Juan
06.2018

Skills

  • Interpersonal Communication
  • Strong Problem Solver
  • Multitasking Abilities
  • Broadcast Production
  • Customer Experience
  • Fraud Prevention
  • Assignment Delegation
  • Management Support
  • People Focused Team Approach
  • Production deadline management
  • Microsoft Office
  • Logistic Management
  • Strategic Planning

Certification

Certified Content Marketing, USC-2018

Languages

Spanish Native or Bilingual
English Professional Working

Timeline

Shipping Clerk / Outbound PA

Amazon
04.2025 - Current

IB DOC PA/ RECEIVE CLERK

Amazon
12.2023 - 04.2025

RPND PA

Amazon
06.2023 - 12.2023

SEASONAL RECEIVE CLERK

Amazon
01.2023 - 05.2023

Seasonal SORT PA

Amazon
11.2022 - 01.2023

Quality Process Guide

Amazon
05.2022 - 11.2022

Board Operator and Promotions

Continental Broadcast Group
08.2021 - 09.2023

Problem Solve /IB, RPND, SORT,UIS, FL

Amazon
09.2020 - 11.2022

Educational Assistant

Boys And Girls Club
03.2019 - 06.2019

Sale Associate Woman's Shoes

Macy's
04.2015 - 10.2019

Shoes Expeditor

Macy's
10.2013 - 04.2015

Bachelor of Arts - Journalism And Mass Communication

University of The Sacred Heart

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