Evelyn Altamirano
Richmond
Summary
Goal oriented supervisor, eager to drive my self and my team to success. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cashier
Whiskey River
Richmond, TX
06.2025 - 12.2025
- Enhanced customer satisfaction by efficiently processing transactions at point-of-sale systems.
- Resolved inquiries promptly, ensuring customers received high levels of service.
- Maintained cash drawer accuracy, reconciling discrepancies efficiently each day.
- Streamlined checkout processes, successfully reducing customer wait times significantly.
- Collaborated with management to design promotional displays that boosted sales effectively.
- Built strong customer relationships, encouraging repeat business through personalized service.
Cosmetic Injector
Self-employeed
Richmond, TX
02.2024 - 07.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Enhanced client satisfaction by providing personalized cosmetic services tailored to individual needs and preferences.
- Ensured compliance with state regulations governing cosmetic injectors while maintaining a safe, clean learning environment at all times.
Supervisor
Conduent
Remote
01.2023 - 08.2024
- Achieved performance goals by effectively communicating expectations to the team.
- Ensured daily operations met quality standards and efficiency targets consistently.
- Conducted performance evaluations, fostering team growth through constructive feedback.
- Organized workflow to clarify employee duties and delegated tasks effectively.
- Monitored productivity and coached employees for continuous improvement and success.
- Resolved employee complaints and issues promptly to maintain a positive work environment.
Mentor
Conduent
Richmond, TX
11.2022 - 12.2022
- Boosted client performance through strategic improvement plans and personalized recommendations.
- Enhanced new hire success with tailored mentorship programs and progression strategies.
- Facilitated workshops, improving communication skills and problem-solving abilities in diverse teams.
- Fostered continuous improvement by providing actionable feedback and instilling accountability.
- Aligned training programs with organizational values through collaboration with leadership.
- Developed mentorship initiatives, driving professional growth and skill enhancement for mentees.
member service representative
Conduent
Remote
06.2022 - 11.2022
- Enhanced customer satisfaction by resolving account inquiries efficiently.
- Maintained call quality by adhering to approved procedures and guidelines.
- Facilitated caller identification resets for users unable to self-serve.
- Documented customer interactions thoroughly, ensuring accurate inquiry resolution.
- Communicated service options promptly to address customer needs and concerns.
- Processed claims while upholding confidentiality standards of client guidelines.
Warehouse Associate
Amazon
Richmond, TX
05.2022 - 08.2022
- Streamlined inventory management by efficiently receiving and storing products.
- Prepared customer orders, ensuring accurate packing and timely dispatch.
- Loaded shipment boxes onto trucks, optimizing delivery process.
- Utilized scanners to verify product barcodes, maintaining accurate inventory records.
- Followed screen prompts to complete tasks, enhancing operational efficiency.
- Resolved issues promptly, ensuring adherence to quality standards.
Event Planner
Inflatable Adventures & Beyond
Houston, TX
01.2020 - 12.2021
- Enhanced customer satisfaction by coordinating efficient appointment scheduling and item rentals.
- Executed seamless event logistics, ensuring adherence to all client specifications.
- Increased community engagement through strategic marketing initiatives for events.
- Established timelines and schedules to ensure timely event execution and coordination.
- Adapted to changes by implementing effective contingency plans during events.
- Cultivated strong client relationships, fostering trust for future business opportunities.
Receptionist
SERENITY NAIL SPA
Katy, TX
02.2021 - 06.2021
- Enhanced office efficiency by managing correspondence and maintaining organized records.
- Streamlined front desk operations, ensuring smooth client check-in and appointment scheduling.
- Delivered exceptional customer service, promptly addressing client inquiries and resolving issues.
- Optimized scheduling efficiency by maintaining accurate records of client appointments.
- Facilitated communication between clients and nail technicians for improved service delivery.
Cashier/Customer Service
Le crepe garden
Katy, TX
04.2019 - 08.2019
- Enhanced customer satisfaction through friendly and courteous service.
- Processed sales efficiently by scanning items and totaling customer purchases.
- Resolved customer inquiries effectively, ensuring a positive shopping experience.
- Accurately handled returns and exchanges according to company policies.
- Maintained cash drawer accuracy through diligent counting and reconciliation daily.
- Ensured a clean and safe environment by following operational procedures.
Caregiver
Caring Senior Service
Sweeny, TX
09.2017 - 12.2017
- Enhanced residents' independence in daily living through personalized care strategies.
- Provided compassionate support, improving quality of life for clients.
- Managed medication schedules, ensuring clients adhered to prescribed treatments.
- Monitored client health, effectively communicating changes with healthcare professionals.
- Facilitated engaging activities to support clients' mental well-being.
- Implemented safety measures to minimize fall risks and ensure mobility.
Pawn Broker/Sales Associate
Money Mart Pawn
Houston, TX
09.2015 - 12.2016
- Consistently achieved top sales figures weekly in competitive environment.
- Processed daily small and large collateral loans for customers.
- Surpassed monthly targets for loans issued and items bought.
- Developed comprehensive company policies and procedures for operational efficiency.
- Provided pawn receipts to customers for secure transactions.
- Recovered items for customers who repaid their loans promptly.
Receptionist
michael cs taxes
Houston, TX
01.2015 - 04.2015
- Enhanced client experience by promptly greeting and connecting them with staff.
- Directed incoming calls efficiently, ensuring timely communication with appropriate departments.
- Established organized filing systems for digital and hardcopy documents for all partners.
- Coordinated travel and meeting schedules based on partners' availability and needs.
- Managed guest arrivals and departures, ensuring smooth check-in and check-out processes.
- Resolved guest inquiries and complaints, delivering exceptional customer service.
Floor Staff
regal cinema
Houston, TX
07.2012 - 01.2013
- Enhanced customer satisfaction by greeting and assisting every patron.
- Streamlined food preparation and setup, ensuring timely service delivery.
- Managed payment processing efficiently, handling cash responsibly and accurately.
- Developed strong communication skills through daily interactions with diverse customers.
- Cultivated excellent customer service skills in a fast-paced environment.
Education
Associate's degree - Business Management
Wharton County Junior College
Richmond, TX12.2021
Skills
- Communication skills Costumer service Basic math skills Basic computer skills
- Customer Service (5 years)
- Basic Computer Skills (8 years)
- Organizational Skills (5 years)
- Problem Resolution (7 years)
- Data Entry (5 years)
- Filing (5 years)
- Receptionist (5 years)
- Sales (3 years)
- Cashier
- Computer Skills
- Home Care
- Caregiving
- Basic Math
- Math
- Senior Care
- Event Planning
- Multi-line Phone Systems
- Events Management
- Personal Assistant Experience
- Cash Handling
- Microsoft Powerpoint
- Time management (6 years)
- Communication skills (7 years) Languages
- English
- Expert
- Spanish
- Bilingual
- Sales
- Upselling
- Communication skills
- Customer service
- Data entry
- Phone etiquette
- Experience with children
- Mentoring
- Teaching
- Team management
- Microsoft Outlook
- Computer skills
- Microsoft Excel
- Organizational skills
- Inside sales
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
Accomplishments
- Completed manager training program.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Bookkeeping — Proficient
- Calculating and determining the accuracy of financial data
- Full results: Proficient
- Verbal communication — Proficient
- Speaking clearly, correctly, and concisely
- Administrative assistant/receptionist — Proficient
- Using basic scheduling and organizational skills in an office setting
- Data entry: Attention to detail — Proficient
- Maintaining data integrity by detecting errors
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Customer service — Proficient
- Identifying and resolving common customer issues
- Recruiting — Proficient
- Managing the candidate sourcing and selection process
- Office manager — Proficient
- Scheduling and budgeting
- Sales skills — Proficient
- Influencing and negotiating with customers
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Cashier
Whiskey River
06.2025 - 12.2025
Cosmetic Injector
Self-employeed
02.2024 - 07.2025
Supervisor
Conduent
01.2023 - 08.2024
Mentor
Conduent
11.2022 - 12.2022
member service representative
Conduent
06.2022 - 11.2022
Warehouse Associate
Amazon
05.2022 - 08.2022
Receptionist
SERENITY NAIL SPA
02.2021 - 06.2021
Event Planner
Inflatable Adventures & Beyond
01.2020 - 12.2021
Cashier/Customer Service
Le crepe garden
04.2019 - 08.2019
Caregiver
Caring Senior Service
09.2017 - 12.2017
Pawn Broker/Sales Associate
Money Mart Pawn
09.2015 - 12.2016
Receptionist
michael cs taxes
01.2015 - 04.2015
Floor Staff
regal cinema
07.2012 - 01.2013
Associate's degree - Business Management
Wharton County Junior College