Evelyn Antonio
Lathrop,CA
Summary
Reliable, organized, competent professional with ability to manage a fast paced medical office and provide exceptional customer service to all patients. Offering 20+ years of dental office experience. Detail oriented with solid knowledge of dental terminology and procedures. Effective communication skills, leadership ability and desire to achieve and meet the goals of the organization.
Overview
27
27
years of professional experience
Work History
Dental Administrator
Jin Dental Corporation
San Ramon, CA
10.2025 - Current
- Coordinated interdisciplinary communication between front desk and clinical teams to ensure comprehensive patient care delivery.
- Analyzed practice financials regularly to support budget planning and identify areas for cost-saving initiatives.
- Implemented robust data management practices to maintain accurate patient records while complying with privacy regulations.
- Crafted detailed treatment plans with transparent payment options, aiding patients in understanding their dental care needs.
- Oversaw compliance audits related to HIPAA standards, reinforcing protocols that safeguard patient confidentiality effectively.
Dental Administrator
Redwood Canyon Dentistry
Castro Valley, CA
04.2025 - 10.2025
- Facilitated seamless patient intake processes, enhancing the overall experience and satisfaction of dental services.
- Directed insurance claim submissions and follow-ups, improving retrieval rates for outstanding payments significantly.
- Streamlined appointment confirmations and reminders, reducing patient no-show rates and optimizing scheduling workflows.
- Developed training modules for administrative staff, increasing proficiency in patient management systems across the team.
- Reduced missed appointments with timely reminder calls and follow-up communications.
Admin
Atherton Smiles
Atherton, CA
10.2022 - 01.2025
- Streamlined appointment scheduling processes to enhance patient flow and reduce wait times significantly.
- Coordinated insurance verification procedures, improving accuracy and expediting claims processing for timely reimbursements.
- Developed comprehensive training programs for new staff, fostering a culture of excellence in patient care.
- Implemented patient feedback systems to identify areas for improvement and elevate service quality standards.
- Oversaw compliance with HIPAA regulations, safeguarding patient confidentiality while maintaining operational transparency within the practice.
- Analyzed financial reports to guide budget decisions and support strategic planning initiatives within the organization.
- Maintained personnel records and updated internal databases to support document management.
Front Office Manager
Alpine Dental Care
Cupertino, CA
07.2020 - 10.2023
- Performed bookkeeping duties such as credits, or collections, preparing and sending financial statements, and upkeep financial records.
- Check eligibility, claim status, insurance benefits, and follow up on payment for services.
- Compiled statistical, financial, accounting, and auditing reports that pertains to cash receipts, expenditures, accounts payable and receivable, and profits and losses.
- Dental Billing and Insurance Claims, running monthly reports on outstanding claims.
- Maintained and handled insurance claims and EOB’s.
- Maintained patient confidentiality in compliance with HIPAA privacy and rules.
- Routinely completed inventory, supply orders, and restocked supplies.
- Answered and managed incoming calls, scheduled appointments, confirming appointments and recalls according to office protocol.
- Developed patient treatment plans, including full treatment explanation with payment options.
- Onboarding new hire employees including the hiring of Associate Dentists.
- Worked closely with the business owner regarding the needs of the office.
- Maintained a workflow that held collaboration with the front desk and back office Providers.
- Facilitated daily meetings with the Front and Back office Team.
Dental Receptionist
ABC Dental
Fremont, CA
03.2018 - 04.2020
- Managed the receptionist area, including greeting visitors, responding to telephone and in-person requests.
- Created and presented treatment plans to patients.
- Ensured all patients are given consent forms prior to treatment.
- Coordinated appointment schedules for both dentist and patient(s)
- Walkout patients, verify procedures completed, collect payments, and submitted to the insurance.
- Check eligibility, claim status, insurance benefits, and follow up on payment for services
Dental Receptionist
Bay Smile Dental
Fremont, CA
10.2014 - 07.2016
- Operated telephone multiple phone lines, answered phone calls, forwarding phone calls, and providing exceptional customer service.
- Performed administrative tasks.
- Scheduled appointments and maintained and updated appointment calendars.
- Treatment coordination, educating patients and discussing payment arrangements.
- Assisted with the check- out process with each patient.
- Verify patients insurance and eligibility
- Assisted Office Manager and Treating Dentist with production
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
Dental Receptionist
Dental Comfort
Fremont, CA
10.2011 - 10.2014
- Promptly answered phone calls and responded to any voice messages in a timely and professional manner.
- Followed up with patients the day after any dental appointments involving treatment.
- Collected funds and processed payments and insurance claims for patients.
- Handled medical billing, front office reception, and patient follow-up procedures.
- Verified patients’ eligibility and claims status with insurance agencies.
Apartment Manager
Easy Street Apartments
Mountain View, CA
02.2000 - 10.2011
- Maintained apartment building
- Respond to tenants concerns
- Paid Utilities
- Deposit rental payments
- Discuss and generate leasing paperwork and requirements to new tenants
Dental Receptionist
Olga Tran, D.D.S
Sunnyvale, CA
08.1999 - 10.2006
- Answered multiple phone lines, scheduled and rescheduled patients.
- Verify eligibility and patients benefits.
- Submitted insurance claims, posting insurance payments, collecting co payments.
- Follow up on unpaid claims, and pre authorizations.
- Coordinating patients treatment plans and presenting to the patient
- Assisted back office with cleaning and sanitizing operatory rooms, sterilizing instruments, and setting up trays.
Education
High School Diploma -
Balungao Central High School
Balungao Philippines 03-1998
Administrative Specialist Certification - undefined
Computer Business College
San Jose, CA10-1999
Skills
- Software: Proficient in Microsoft Word, Outlook, Google Docs, and Quickbooks
- Experienced with, Eaglesoft, Open Dental, and Practice Web
- Revenue Management
- Marketing and Sales
- Inventory
- Managing Skills
- Knowledged with PPO insurance plans
- Dental Billing
Timeline
Dental Administrator
Jin Dental Corporation
10.2025 - Current
Dental Administrator
Redwood Canyon Dentistry
04.2025 - 10.2025
Admin
Atherton Smiles
10.2022 - 01.2025
Front Office Manager
Alpine Dental Care
07.2020 - 10.2023
Dental Receptionist
ABC Dental
03.2018 - 04.2020
Dental Receptionist
Bay Smile Dental
10.2014 - 07.2016
Dental Receptionist
Dental Comfort
10.2011 - 10.2014
Apartment Manager
Easy Street Apartments
02.2000 - 10.2011
Dental Receptionist
Olga Tran, D.D.S
08.1999 - 10.2006
Administrative Specialist Certification - undefined
Computer Business College
High School Diploma -
Balungao Central High School