Evelyn Arroyo

Huntington Park,USA

Summary

Hardworking team member focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.Authorized to work in the US for any employer

Overview

years of professional experience

Work History

Patient Care Coordinator /Phone Operator

UMMA HEALTH

California

03.2023 - Current

Ability to convey important information correctly and effectively.
Assess what constitutes an emergency and contact appropriate personnel.
Multi task between dispatching, account maintenance and excellent customer service.
Operate multi line telephone system with heavy call volume upwards of 300+ calls a day.
Cheerfully greet and register incoming clients, patients and visitors in a prompt and pleasant manner.
Present, review, update, process patient registration forms according to guidelines.
Complete funding program assessment and assign patients to the correct program. Refers patients to Enrollment Coordinator as appropriate.
Verify patient payer insurance eligibility, and any co-pays or share of cost.
Collect patient co-pays or share of cost according to policy. Answering incoming calls and route them to the appropriate departments, generate Telephone Encounters (TE) to clinician’s or other staff as needed and per patients request.
Creates New patient records in EMR (eClinical Works) according to guidelines.
Review all medical record charts for the following day and ensure all documents are properly filed and present in the patients record.
Maintain established office policies and procedures.
Maintain an organized and clean work environment at all times
Consistent on arrival time and ready to begin work at the start of the day.
Opens, Closes clinic as directed by supervisor.

Fast Food Cashier

T&T Taco Llc

Maywood, CA

07.2021 - 03.2024

Handled cash with high skill and maintained accurate drawer counts with proper payment processing.
Helped management solve customer concerns with proactive approaches based on retail knowledge.
Listened to customers requests and suggested menu items based on preferences.
Used positive and good conflict management skills to help resolve customers complaints and concerns.
Cleaned work areas, equipment, and utensils regularly for optimum team and customer health.
Modified orders and added notes to include customers requests and dietary restrictions.
Cypress College, Orange County Hospitality and Tourism
Graduating Year 2023

Education

No Degree - Hospitality Management

Cypress College

Orange, CA

Skills

Cashiering (2 years)
Leadership
Food Safety
Conflict Management
Cash Handling
Food Service
Cleaning Experience
Serving Experience
Time Management
English
Packaging
Spanish
Phone etiquette
Organizational skills
Customer service
Typing
Data entry
Communication skills
Computer skills
Medical terminology
Medical office experience
Bilingual
Front desk
HIPAA

Insurance verification
Microsoft Office
Experience with children
Conflict management
Medical administrative support
Medical receptionist
Clinic
Appointment scheduling
Mail handling
Multi-line telephone operation
Document management
Documentation and reporting
Basic accounting
Front desk operations
Reception desk management
Calm demeanor
Positive and professional
Professional and polished presentation
Problem-solving
Punctual and reliable
Conflict resolution
Customer complaint resolution
Verbal and written communication

Languages

English

Native or Bilingual

Spanish

Native or Bilingual

Certification

BLS Certificate

BLS Provider Completion eCard.pdf

Timeline