Evelyn Barrientos
Elmsford
Summary
Dedicated employee open to new opportunities. Adapts well to work place surroundings and a fairly quick learner. Multitasking is a strong suit along with social skills and sales. Constantly looking to improve skills and keep an open mind with every opportunity that comes along. Seeking a position in a fast-paced financial institution where outstanding problem-solving skills can be utilized. Motivated, self-sufficient and analytical. Aptitude in identifying problems, analyzing situations and exercising authority.
Overview
11
11
years of professional experience
Work History
Customer Success Specialist
Checkalt
08.2020 - 10.2022
- Consulted with customers to determine best methods to resolve service and billing issues
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Researched deposits to provide check images or verify processing date to customers
- Investigated missing checks/misapplied checks
Special Service Representative
Sterling National Bank
08.2016 - 07.2020
- Executed wire transfers, stop payments and BTE's
- Implemented customer transactions, including deposits, withdrawals, money orders and checks
- Handled foreign items and returned mail
- Followed up with clients to collect information and verify personal details
- Created periodic reports comparing budgeted costs to actual costs
- Discovered major instances of fraud, embezzlement and large balances due
- Trained 3 employees on company procedures
- Worked with Salesforce
Front Desk Receptionist
Phoenix Fitness
12.2011 - 05.2016
- Greeted each patient pleasantly in person and on the phone
- Processed deposits, late fees and monthly payments
- Recruited and trained 5 employees
- Reviewed stock counts and ordered items to control inventory.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
Education
Bachelor of Science - Criminal Justice
Westchester Community College
Valhalla, NY05.2017
High School Diploma -
Alexander Hamilton High School
Elmsford, NY2013
Skills
- Microsoft PowerPoint, Excel and Word
- Spanish translation
- Problem solving
- Organized
- Adapts well to change
Timeline
Customer Success Specialist
Checkalt
08.2020 - 10.2022
Special Service Representative
Sterling National Bank
08.2016 - 07.2020
Front Desk Receptionist
Phoenix Fitness
12.2011 - 05.2016
Bachelor of Science - Criminal Justice
Westchester Community College
High School Diploma -
Alexander Hamilton High School
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