Evelyn Becerril
Las Vegas,NV
Summary
Driven General Manager of Operations at Del Taco Inc., I spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Leveraging expertise in Operations Management and Staff Development, I led teams to exceed goals through innovative strategies, achieving remarkable business growth and ensuring compliance with industry standards.
Overview
7
7
years of professional experience
Work History
General Manager of Operations
Del Taco Inc.
Las Vegas, NV
01.2017 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Trained, coached and mentored staff to support smooth adoption of new Type program.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
High School Diploma -
Del Sol Academy Of The Performing Arts
Las Vegas, NV05.2020
Skills
- Operations Management
- Staff Development
- Business Analysis
- Employee Motivation
- Inventory Management
- Staff Management
- Decision-Making
- Schedule Management
- Customer Service
- Goal Setting
- Inventory Control
- Data Management
- Problem-Solving
- Management
- Maintenance Planning
- Staff Training
Languages
Spanish
Native or Bilingual
Timeline
General Manager of Operations
Del Taco Inc.
01.2017 - Current
High School Diploma -
Del Sol Academy Of The Performing Arts