Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Evelyn Benson

Fort Atkinson,WI

Summary

I am a dynamic leader and an excellent problem-solver. Very skilled at multi-tasking and excel in fast-paced work environments. I strive for the best quality ensurance and efficiency. I have a proven track record at Wal-Mart for providing professional customer service and never giving up on any project or task until the customer is fully satisfied. I consistently exceed production goals by building off of teamwork and innovation. Communication is my key to success though customers, team members, and management. I have developed many skills and much knowledge to take on any challenge and adapt to change.

Overview

3
3
years of professional experience

Work History

Kit Production

NASCO
06.2021 - 08.2021
  • Consistently met or exceeded daily production quotas through focused attention on task completion and efficient time management.
  • Enhanced customer satisfaction by accurately assembling kits according to client specifications and deadlines.
  • Optimized workflow efficiency by creating a well-structured schedule that prioritized tasks based on their importance.
  • Kept a neat and well organized work station for great work flow that would let me transition from one project to the next.

Online Grocery Pickup

Wal-Mart Supercenter
09.2021 - 08.2023
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Preformed over-the phone customer service to help with customers questions, complaints, and order resolutions while having the knowledge of using all our store wide apps and websites to help with out customers needs.
  • Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
  • Loaded and unloaded orders at customer's homes or locations.
  • Kept up with the cleanliness and coordinated everyday routines to make transition from order pick-up and delivery hours smooth and effortless.

Online Grocery Pickup (Team Lead)

Wal-Mart Supercenter
08.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements. Showed new team members techniques and to get more effective performance quality.
  • Promoted a positive work environment by fostering teamwork, open communication (open door policy), and employee recognition initiatives. Communicated the good and bad with work ethic and performance. I came up with solutions and options for associates to encourage them to succeed and strive for greatness.
  • Gave my team members roles and responsibilities to give them a sense of comfort and control in their jobs.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted interviews for open positions and created a comfortable and accepting environment for new hires to start in.
  • Helped meet changing and busy demands by jumping in and working side by side with my team to finish tasks and projects on time.
  • Maintained all database systems offered to track and analyze customers orders when they had issues that needed resolving. Never finished any issue or complaint until the customers was fully satisfied with the outcome of their order.
  • Promptly responded to negative and positive responses from our customers regarding survey responses from their delivery and pickup orders. Worked on developing solutions to fix our customers issues and creating permanent practices in work procedures to resolve future complaints.
  • Reviewed over customers orders and thoroughly checked over products to make sure quality was to the best of our stores selection.
  • Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.

Education

High School Diploma -

Cambridge High School
Cambridge, WI
06.2022

Skills

    Coaching and Mentoring

    Workplace Safety

    Time management

    Problem-Solving

    Teamwork and Collaboration

    Communication

    Work Planning

    Multitasking

    Decision-Making

    Problem-solving abilities

    Easy learner

    Computer and app functions

Accomplishments

  • Achieved the role of Back Room Champion through developing a change in our work procedures to make them faster and efficient for more productivity. With this label I was incharge of training all of our staff on our new procedures and became a permanent trainer for new and upcoming associates until my Team Lead promotion.
  • Collaborated with my supporting managers where we created a system of rewards in which if our associates names were mentioned in surveys for our services the associate would receive an item of value of their choosing. This boosted morale between coworkers and drove up our customers feedback giving our store a better 5 star rating.

Timeline

Online Grocery Pickup (Team Lead)

Wal-Mart Supercenter
08.2023 - Current

Online Grocery Pickup

Wal-Mart Supercenter
09.2021 - 08.2023

Kit Production

NASCO
06.2021 - 08.2021

High School Diploma -

Cambridge High School
Evelyn Benson