Evelyn Brown
Des Moines
Summary
Detail-oriented professional with experience in customer service and team management. Skilled in problem-solving and fostering positive work environments. Eager to leverage leadership abilities to enhance team performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Team Member
Earl May
Ankeny, IA
08.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Stocked merchandise and ensured proper product displays for optimal visibility.
- Processed transactions accurately using point-of-sale (POS) systems to ensure customer satisfaction.
- Participated in training sessions to learn about new products and company policies effectively.
- Engaged with customers to build rapport and foster a positive store environment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Improved customer satisfaction by quickly helping each person find desired items.
Delivery Driver
DoorDash
Des Moines, IA
12.2024 - Current
- Delivered food orders promptly and efficiently to enhance customer satisfaction.
- Communicated effectively with customers regarding order status and delivery updates.
- Navigated routes using GPS technology to ensure timely deliveries.
- Followed safety protocols to ensure secure handling of food products during transit.
- Completed on-time deliveries by choosing best and most efficient routes.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
Intern
National Society of Leadership and Success
Des Moines, IA
11.2023 - 07.2025
- Assisted in organizing leadership training events and workshops for members.
- Coordinated communication between leadership team and society members to enhance engagement.
- Managed social media accounts, increasing follower engagement through targeted content strategies.
- Developed promotional materials to increase awareness of programs and initiatives.
- Supported planning and execution of community outreach activities to promote society initiatives.
Bulk/Grocery Department Manager
Natural Grocers
Clive, IA
03.2020 - 12.2023
- Led grocery department operations, ensuring compliance with health and safety standards.
- Streamlined inventory management processes to reduce waste and optimize stock levels.
- Trained and mentored staff on product knowledge and customer service best practices.
- Monitored departmental performance metrics, identifying areas for improvement and efficiency gains.
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Collaborated with store management to optimize overall store performance and meet company goals.
- Reduced shrinkage rates by closely monitoring inventory levels and addressing discrepancies promptly.
Education
Associate of Science - Diagnostic Medical Sonography
Mercy College of Health Sciences
Des Moines, IA04-2028
Associate of Arts - Transfer Student
DMACC
Des Moines, IA08-2026
High School Diploma -
East High
Des Moines, IA01-2010
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Cash handling
- Leadership qualities
- Computer skills
- Data entry
- Goal setting and achievement
- Upselling techniques
- Dependability and reliability
Timeline
Team Member
Earl May
08.2025 - Current
Delivery Driver
DoorDash
12.2024 - Current
Intern
National Society of Leadership and Success
11.2023 - 07.2025
Bulk/Grocery Department Manager
Natural Grocers
03.2020 - 12.2023
Associate of Science - Diagnostic Medical Sonography
Mercy College of Health Sciences
Associate of Arts - Transfer Student
DMACC
High School Diploma -
East High