Evelyn Calle
Nanuet,NY
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my strong memory retention and leadership skills at Kung Fu Tea to significantly improve team productivity and customer satisfaction. I'm also fluent in spanish, and I excel in high-pressure situations, ensuring seamless service and safety compliance. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
3
3
years of professional experience
Work History
Restaurant Waiteress
Gyuzo Japanese BBQ
05.2024 - Current
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
- Accurately recorded orders and relayed dietary restrictions to the kitchen staff, ensuring customer satisfaction.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Supervisor
Kung Fu Tea
06.2021 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Boosted team performance by developing customer service training materials and conducting service training.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created weekly schedules and organized store files
Education
High School Diploma -
Nanuet Senior High School
Nanuet, NY06.2024
Skills
Order Taking
Memory retention
Food presentation
Cleaning and sanitizing
Money Handling
Customer experience management
Food safety understanding
Menu Memorization
Credit card processing
Allergy awareness
Fluent Spanish Speaker
POS processing
Table Bussing
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Waiteress
Gyuzo Japanese BBQ
05.2024 - Current
Supervisor
Kung Fu Tea
06.2021 - 08.2024
High School Diploma -
Nanuet Senior High School
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