Sonia Ochieng
Nairobi,Kenya
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2026
2026
years of professional experience
Work History
Restaurant Waiteress
Serena
Nairobi
2024 - Current
- Provided exceptional customer service by anticipating needs and ensuring satisfaction.
- Collaborated with kitchen staff to streamline order delivery and enhance dining experience.
- Managed transactions efficiently using POS systems for accurate billing and cash handling.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new team members on service protocols and menu knowledge.
- Adapted quickly to changing demands during peak hours, maintaining composure under pressure.
- Recommended menu items based on customer preferences, increasing upselling opportunities.
- Resolved customer complaints promptly, ensuring positive experiences and repeat business.
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
Galley Hand
Sarova Hotels
Nairobi
07.2019 - 09.2023
- Maintained cleanliness and organization of galley area for optimal food safety.
- Ensured safety standards compliance through meticulous adherence to sanitation protocols and procedures.
- Enhanced galley efficiency by maintaining cleanliness and organization of workspaces, utensils, and equipment.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and organized kitchen, dining and service area
Education
High School Diploma -
Highlink Secondary School
NairobiSkills
- Safe food handling
- Order taking
- Cleaning and sanitizing
- Customer Service
- Knife handling skills
- Positive attitude
- Kitchen cleaning and maintenance
- Kitchen organization
- Dishwashing
- Equipment cleaning
- Trash removal and recycling
- Utensil sanitizing
- Waste management and recycling
- Multitasking Abilities
Menu memorization
Food sanitation
Table setting
Allergy awarenes
Knife handling skills
Kitchen cleaning and maintenance
Cleaning and sanitation
Team collaboration
Workplace health and safety
Kitchen organization
Dishwashing
Equipment cleaning
Kitchen operations
Trash removal
Safe chemical handling
Sanitation and sterilization procedure
Waste reduction
Catering support
Utensil sanitizing
Hygiene standards
Cooking equipment maintenance
Multitasking Abilities
Adaptability and flexibility
Safe food handling
Timeline
Galley Hand
Sarova Hotels
07.2019 - 09.2023
Restaurant Waiteress
Serena
2024 - Current
High School Diploma -
Highlink Secondary School