Slack
Evelyn Campos
Customer Service Associate
Brooklyn,NY
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Barista
Starbucks
Brooklyn, NY
10.2021 - Current
- Engaged with 50+ customers per hour and entered their order into the point-of-sale system with 100 percent accuracy
- Fulfilled customer customer orders, including hot and cold drinks, seasonal offerings, and over 34 food items
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Followed all EcoSure food-safety protocols and maintained a clean and sanitized workstation
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Social Media and Marketing Lead
Women's Resource Center Of CSUDH
Carson, CA
10.2020 - 05.2021
- Managed 3 social media sites (Instagram, Twitter, Facebook) that receive 300+ engagements per day
- Designed diverse and inclusive content with a programming team of 2
- Matched students with proper campus and community resources based on their needs
- Developed social media campaign for Women's History Month that included creatively designed imagery that was inclusive and empowering
Cashier
Veggie Grill
Santa Monica, CA
01.2019 - 06.2019
- Managed the registers with 20+ customers coming in every hour
- Revised the inventory on the front lines before the start of every shift and restocked after the end of the shift
- Assisted in closing down the restaurant along with shift lead or manager
- Provided excellent customer service during rush hour and ensured customers needs were satisfied
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Engaged customers in surveys resulting in 30+ surveys per day
Nanny
Self-Employed
Santa Monica, CA
01.2019 - 06.2019
- Provided safety and transportation to two children during the weekdays
- Acted as a guardian when parents were not present during swim meets or meetings with teachers and tutors
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
College Advisor Student Assistant
Santa Monica College
Santa Monica, CA
10.2018 - 05.2019
- Advised 300+ high school students to pursue higher education at SMC by creating, coordinating, and facilitating workshops and panels about transitioning to college
- Emailed high school juniors and seniors in the dual college program for advising appointments
- Outreached to general high schools via email and in-person to inform them about SMC's programs and benefits to enroll after graduation
- Recorded appointments and results of sessions daily via Excel to ensure accurate data
Buddy Mentor
PGT Education
Burbank, CA
10.2018 - 02.2020
- Served as a “Buddy Leader” to acclimate Japanese exchange pupils through educational field trips
- Assisted ESL instructors who facilitated learning with 25+ students per class through hands-on learning activities and small projects
- Transitioned between middle and high school exchange students and creating interactive English curricular
Education
Bachelor of Arts - Sociology
California State University, Dominguez Hills (CSUDH)
Carson, CA 08.2019 - 06.2021
Associate of Arts - Sociology
Santa Monica College
Santa Monica, CA 09.2015 - 05.2019
Skills
Soft selling
Customer assistance
Teamwork and Collaboration
Attention to Detail
Organization and Time Management
Problem-Solving
Decision-Making
Flexible and Adaptable
Software
Zoom
Oracle Symphony
Google Workspace
Microsoft Office
Figma
Canva
Timeline
Barista
Starbucks
10.2021 - Current
Social Media and Marketing Lead
Women's Resource Center Of CSUDH
10.2020 - 05.2021
Bachelor of Arts - Sociology
California State University, Dominguez Hills (CSUDH)
08.2019 - 06.2021
Cashier
Veggie Grill
01.2019 - 06.2019
Nanny
Self-Employed
01.2019 - 06.2019
College Advisor Student Assistant
Santa Monica College
10.2018 - 05.2019
Buddy Mentor
PGT Education
10.2018 - 02.2020
Associate of Arts - Sociology
Santa Monica College
09.2015 - 05.2019