Evelyn Casarez
Anaheim,CA
Summary
Proven track record of enhancing guest satisfaction and sales, leveraging strong problem-solving and computer skills. Excels in high-stress situations, significantly improving staffing efficiency. Demonstrates exceptional attention to detail and a robust work ethic across varied roles. Consistently contributing to team efficiency by teaching knowledge to others.
Overview
15
15
years of professional experience
Work History
Merchandise Lead
Disneyland Resort
Anaheim, CA
09.2017 - Current
- Interact with guest to obtain feedback and create service solutions.
- Maintain calm demeanor and professionally manage issues in busy, high-stress situations.
- Initiate guest contact by being welcoming and respectful.
- Valuing the magic by having knowledge of company policies and procedures.
- Worked in tandem with scheduling to fill shifts and meet business needs.
- Manage daily labor needs.
Jewelry Sales Associate
Sears
Buena Park, CA
11.2014 - 08.2017
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
CNA
New Orange Hills
Orange, CA
01.2010 - 02.2014
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported needs of 8+ residents under long-term care.
Education
High School Diploma -
Katella High School
Anaheim, CA06.2008
Skills
- Problem-Solving
- Computer Skills
- Telephone Etiquette
- Critical Thinking
- Attention to Detail
- Effective Multitasking
- Strong Work Ethic
- Reliable
- Values teamwork
- Time management abilities
- Decision-Making
Languages
Spanish
Native or Bilingual
Timeline
Merchandise Lead
Disneyland Resort
09.2017 - Current
Jewelry Sales Associate
Sears
11.2014 - 08.2017
CNA
New Orange Hills
01.2010 - 02.2014
High School Diploma -
Katella High School