Evelyn Casarez
Anaheim,CA
Summary
Proven track record of enhancing guest satisfaction and sales, leveraging strong problem-solving and computer skills. Excels in high-stress situations, significantly improving staffing efficiency. Demonstrates exceptional attention to detail and a robust work ethic across varied roles. Consistently contributing to team efficiency by teaching knowledge to others.
Overview
15
15
years of professional experience
Work History
Merchandise Lead
Disneyland Resort
2017.09 - Current
- Interact with guest to obtain feedback and create service solutions.
- Maintain calm demeanor and professionally manage issues in busy, high-stress situations.
- Initiate guest contact by being welcoming and respectful.
- Valuing the magic by having knowledge of company policies and procedures.
- Worked in tandem with scheduling to fill shifts and meet business needs.
- Manage daily labor needs.
Jewelry Sales Associate
Sears
2014.11 - 2017.08
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
CNA
New Orange Hills
2010.01 - 2014.02
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported needs of 8+ residents under long-term care.
Education
High School Diploma -
Katella High School
Anaheim, CA06.2008
Skills
- Problem-Solving
- Computer Skills
- Telephone Etiquette
- Critical Thinking
- Attention to Detail
- Effective Multitasking
- Strong Work Ethic
- Reliable
- Values teamwork
- Time management abilities
- Decision-Making
Languages
Spanish
Native or Bilingual
Timeline
Merchandise Lead
Disneyland Resort
2017.09 - Current
Jewelry Sales Associate
Sears
2014.11 - 2017.08
CNA
New Orange Hills
2010.01 - 2014.02
High School Diploma -
Katella High School
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