Delilah Minjarez
El Paso,TX
Summary
Dynamic Merchandise Lead at American Eagle Outfitters, Inc., recognized for enhancing customer satisfaction through exceptional customer service and strategic merchandise planning. Proven ability in stock control and team collaboration, driving increased sales through effective promotional planning and visually appealing displays. Committed to staff development and maintaining high operational standards.
Overview
2
2
years of professional experience
Work History
Merchandise Lead
American Eagle Outfitters, Inc
El Paso, TX
10.2023 - Current
- Improved customer satisfaction with effective communication, attentive service, and prompt resolution of issues.
- Conducted regular audits on merchandise pricing accuracy to guarantee consistency with company guidelines.
- Collaborated with cross-functional teams to plan successful promotional events and seasonal campaigns.
- Ensured compliance with company policies and procedures while maintaining high standards of cleanliness throughout the store.
- Provided ongoing training and development opportunities for staff members, enhancing their skills in areas such as customer service techniques, product knowledge, and merchandising best practices.
- Assisted customers in locating desired items, offering suggestions based on their preferences to drive additional sales opportunities.
- Increased merchandise sales by implementing strategic product placement and visually appealing displays.
- Coordinated efficient workflow among team members by delegating tasks according to individual strengths and skillsets.
- Managed timely replenishment of stock to ensure availability across all departments during peak hours for optimal sales potential.
- Implemented loss prevention strategies to reduce instances of theft and shrinkage within the store.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
- Interacted with customers to obtain feedback and drive satisfaction.
- Collaborated with Merch Team Lead to construct,map, and build Floorset for store regularly.
Education
Associate of Science - Kinesiology
El Paso Community College
El Paso, TXBiology
El Paso Community College
El Paso, TX12.2024
Skills
- Quality Leadership
- Store layout
- Space optimization
- Merchandise planning
- Pricing strategy
- Promotional planning
- Stock control
- Merchandise presentation
- Retail display setup
- Stock replenishment
- Stockroom organization
- Stock management
- Product pricing
- Sales analysis
- Shipment processing
- Visual display standards
- Seasonal product promotion
- Consumer behavior analysis
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
Credit captain
Part of our responsibility working with AEO is to be able to get our customers to not only become a Reward Member but to also interest them in being a Card Member with our store credit card. We as a store have to meet a certain percentage requirement of credit sign ups a month. So with that goal each associate has a goal per week of how many cards they need to get. I personally feel I have always been strong in that area and was made credit captain. This means I join weekly meetings for our district about check ins and planning regarding our goal and progress. I also ensure credit training and motivation within our associates to accomplish our credit goal.
Timeline
Merchandise Lead
American Eagle Outfitters, Inc
10.2023 - Current
Associate of Science - Kinesiology
El Paso Community College
Biology
El Paso Community College