Metitirani Lagaaia
Waipahu,HI
Summary
Committed hardworking, reliable job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Merchandise Lead
Aulani, A Disney Resort & Spa
KAPOLEI, Hawaii
04.2014 - Current
- Executed daily opening and closing duties such as setting up preparing daily team roll call, POS systems are up and running, sales numbers are adjusted and guest service recognitions to announce. Operate cash register and credit/gift cards machines.
- Set direction for supervisory team and front-line staff to drive consistency of guest experience.
- Conducted regular reviews with cast members and leadership to assess their performance and provide feedback as needed.
- Delegated work to cast members, setting priorities and goals.
Lead Stock Associate
Coach Outlet
Waipahu, HI
11.2011 - 08.2018
- Ensured appropriate safety protocols were followed when handling heavy equipment and hazardous materials.
- Analyzed sales data to identify slow-moving items and recommend restocking solutions accordingly.
- Packed and unpacked items, checking breakables before stocking on shelves. Stocked shelves, racks, and bins with new or transferred merchandise.
- Supervised team members during busy periods to maximize efficiency while minimizing errors in order processing.
- Enforced company policies, answered coworkers' questions and trained new personnel.
Assistant Store Manager
Icing By Claire's
‘Aiea, HI
09.2010 - 02.2014
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours. Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
Education
Bachelor of Science - Psychology
Eastern Oregon University
La Grande, OR06-2009
High School Diploma -
Waipahu High School
Waipahu, HI06-2005
Skills
- Guest Services
- Hotel Operations
- Teamwork and Leadership
- Guest Experiences
- Shift Scheduling
- Retail Visual Display Setup
- Stock Management
- Inventory Management
Languages
Samoan
Native/ Bilingual
Japanese
Elementary
Hawaiian
Elementary
References
References available upon request.
Timeline
Merchandise Lead
Aulani, A Disney Resort & Spa
04.2014 - Current
Lead Stock Associate
Coach Outlet
11.2011 - 08.2018
Assistant Store Manager
Icing By Claire's
09.2010 - 02.2014
Bachelor of Science - Psychology
Eastern Oregon University
High School Diploma -
Waipahu High School
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