Evelyn Cerda
National City,CA
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Dougherty Dental
La Jolla, CA
08.2023 - 11.2024
Front Desk Patient Coordinator
Governor Dental By Dr. Joanne Copps
La Jolla, CA
04.2022 - 08.2023
- Coordinated patient scheduling to optimize daily operations and minimize wait times.
- Managed patient intake processes, ensuring accuracy in information collection and data entry.
- Communicated effectively with patients regarding treatment plans and insurance options.
- Developed and maintained positive relationships with patients, enhancing overall satisfaction levels.
- Assisted in training new staff on front desk procedures and software systems.
- Coordinated appointments for multiple providers, ensuring timely and efficient scheduling of patient visits.
- Handled financial transactions with precision while discussing payment options with patients in a respectful manner.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Patient Care Coordinator
Western Dental
Chula Vista, CA
07.2016 - 07.2020
- Promoted to Patient Care Coordinator/Dentical Clerk 2016-2020
- Presented treatment to patients/contract patients based upon their dental work needed
- Dental products seller
- Verification insurance
- Monitored patient follow-up appointments, ensuring timely reminders and reducing no-show rates through proactive communication.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Delivered excellent patient experiences and direct care.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Answered incoming calls, scheduled appointments and filed medical records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Receptionist
Western Dental
National City, CA
01.2015 - 01.2016
- Collecting due bill payments and explaining the charges to the customers
- To answer patients queries
- Use photocopier, scanner and fax machines, whenever required to help the patients efficiently.
- Used various computer programs such as: Dentrix, Microsoft Office, Internet Explorer and different search tools
- Accomplished Companies 5-Star service award
- Continuously met company financial goals (daily, monthly)
- Attended dental conventions representing my organization
- Insurance Billing
- Ensure all accounts were paid, even the ones not fully covered by insurance
- Greeted patients and managed front desk operations to enhance patient experience.
- Scheduled appointments and coordinated patient flow for optimal office efficiency.
- Assisted in managing dental records and updating patient information accurately.
- Handled insurance verifications and processed payments to streamline billing procedures.
- Maintained cleanliness and organization of reception area to promote a welcoming environment.
- Adapted to new software systems for scheduling and record-keeping, improving workflow efficiency.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
Education
High School Diploma - undefined
Sweetwater High School
01.2013
Skills
- Proficient in Spanish, with the ability to read, write and speak fluently
- High level of organizational skills
- Attention to detail
- IT/Computer Skills
- Guest Path Service Training
- Excellent and questioning servicing techniques
- Telephonic skills
- Posses courtesy, tact and leadership skills
- Good interpersonal skills
- Ability to deal with pressure
- Able to adapt to various situations
- Dependable
- Enthusiasm
- Assertiveness
- Proficient in Dentrix , Open Dental, Microsoft Word, Internet Explorer and various different search tools
- Customer service
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Administrative skills
- Scheduling appointments
Languages
Spanish
Elementary
English
Elementary
Timeline
Front Desk Receptionist
Dougherty Dental
08.2023 - 11.2024
Front Desk Patient Coordinator
Governor Dental By Dr. Joanne Copps
04.2022 - 08.2023
Patient Care Coordinator
Western Dental
07.2016 - 07.2020
Receptionist
Western Dental
01.2015 - 01.2016
High School Diploma - undefined
Sweetwater High School