Evelyn Cervantes
Hemet,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Eligibility Technician
County of Riverside DPSS
08.2024 - Current
- Processed eligibility determinations for various assistance programs, ensuring compliance with state regulations.
- Assisted clients in completing applications and gathering required documentation for benefits access.
- Conducted interviews to assess client needs and gather information for accurate case assessments.
- Reviewed case files for accuracy, identifying discrepancies and initiating corrective actions as needed.
- Implemented procedural changes that streamlined application processing times and improved client satisfaction rates.
Substitute Teacher, K-12
Hemet Unified School District
09.2023 - 08.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Office Manager
Premier Pool Service
09.2021 - 09.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Store Associate
Aldi USA
10.2019 - 06.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
Cashier
Stater Brothers
11.2017 - 10.2019
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Data Entry Clerk
Ashley Furniture Warehouse
01.2017 - 11.2017
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Education
Bachelor of Arts - Social Sciences
Cal State San Bernardino
San Bernardino, CA12.2021
Associate of Arts - General Studies
Riverside Community College
Riverside, CA06.2019
Skills
- Customer Service
- Organizational Skills
- Excellent multi-tasking ability
- Clear oral/written communication
- Scheduling and calendar management
- Administrative Support
- Strong Communication Skill
- Case Management
Timeline
Eligibility Technician
County of Riverside DPSS
08.2024 - Current
Substitute Teacher, K-12
Hemet Unified School District
09.2023 - 08.2024
Office Manager
Premier Pool Service
09.2021 - 09.2023
Store Associate
Aldi USA
10.2019 - 06.2021
Cashier
Stater Brothers
11.2017 - 10.2019
Data Entry Clerk
Ashley Furniture Warehouse
01.2017 - 11.2017
Bachelor of Arts - Social Sciences
Cal State San Bernardino
Associate of Arts - General Studies
Riverside Community College
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