Overview
Work History
Education
Skills
Timeline
Manager

Evelyn Cervantes

Oak Lawn,IL

Overview

5
5
years of professional experience

Work History

Manager

La Central Bakery
06.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean and organized store environment to satisfy the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment. Enhancing my troubleshooting and communication skills.
  • Monitored cash intake and deposit records.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Cashier

Tacos El Cuñado #6
09.2020 - 03.2022
  • Provided excellent customer service by greeting customers, answering questions, and resolving issues to ensure satisfaction.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers.
  • Operated cash register for cash and credit card transactions.

Education

Undergraduate - Applied Psychology

DePaul University 3.9 GPA
Chicago, IL
06-2026

Skills

    Language: Fluent in written and verbal Spanish

    Customer Service & Interpersonal: Empathy, Ability to work with Diverse Groups of People and Backgrounds, Customer Service Management

    Leadership & Team Collaboration: Team Leadership, Problem-Solving

    Research & Academic Skills: Academic Writing (APA), Qualitative Research Methods

Timeline

Cashier

Tacos El Cuñado #6
09.2020 - 03.2022

Manager

La Central Bakery
06.2020 - Current

Undergraduate - Applied Psychology

DePaul University 3.9 GPA
Evelyn Cervantes