Jorge Cervantes
Chicago,IL
Summary
Dynamic Operations Manager with a proven track record at La Central Bakery, enhancing operational efficiency and customer satisfaction. Excelled in performance monitoring and health and safety compliance, while fostering strong client relationships through exceptional communication. Achieved significant improvements in process effectiveness and team performance, demonstrating a keen ability to negotiate and manage budgets effectively.
Overview
5
5
years of professional experience
Work History
Operations Manager
La Central Bakery
Chicago, IL
07.2020 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and implemented operational procedures to ensure quality standards are met.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Developed key performance indicators to measure effectiveness of operational processes.
- Planned delivery routing, team workflows, and promotional initiatives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Oversaw financial management, budget management, accounting and payroll activities.
- Maintained accurate inventory records to track stock levels and minimize costs.
Education
Bachelor of Science - Business Administration And Management
The University of Illinois At Chicago
Chicago, IL05-2025
Undergraduate -
DePaul University
Chicago, IL08-2020
Skills
- Performance reporting
- Health and safety compliance
- Incident management
- Performance monitoring
- Marketing
- Production
References
References available upon request.
Timeline
Operations Manager
La Central Bakery
07.2020 - Current
Bachelor of Science - Business Administration And Management
The University of Illinois At Chicago
Undergraduate -
DePaul University
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