Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Evelyn Coira Arquette

Evelyn Coira Arquette

Deltona ,FL

Summary

Dynamic Realtor with a proven track record at Lpt Realty, excelling in transaction coordination and client relationship building. Expert in pricing strategies and digital marketing, I drive successful sales outcomes while ensuring exceptional customer experiences. Highly organized and self-motivated, I consistently deliver results that exceed client expectations.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Realtor

Lpt Realty
07.2022 - Current
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.

Sales Service Manager

Transformco
07.2015 - 03.2021
  • Led and coached high-performing sales teams in home improvement, driving consistent revenue growth and team development.
  • Implemented quality assurance processes, reducing service issues and increasing customer satisfaction.
  • Spearheaded sales strategies and embedded scalable systems that boosted team efficiency and closing rates.
  • Built strong cross-functional collaboration, aligning sales and service teams to deliver seamless customer experiences.

Team Manager

Transformco
02.2008 - 06.2015
  • Collaborated with HR and senior leadership to implement performance-based coaching models, improving retention and frontline accountability.
  • Managed daily workforce scheduling and capacity planning, ensuring optimal technician coverage and on-time project completion.
  • Spearheaded sales strategies and embedded scalable systems that boosted team efficiency and closing rates.
  • Partnered with stakeholders across sales, operations, and customer service to embed best practices and standard operating procedures.


Market Coordinator

Sears Home Improvement
08.2003 - 01.2008
  • Expert in scheduling and confirming high-volume sales appointments, maximizing team productivity and daily conversion opportunities.
  • Diffused escalated calls from both clients and sales reps, offering real-time solutions that maintained workflow and protected customer experience.
  • Conducted pre-appointment confirmation calls and post-visit follow-ups to keep customers engaged and informed throughout the sales process.
  • Collaborated with sales reps and advisors to ensure proper documentation, follow-up, and support needed to move deals across the finish line.
  • Skilled in de-escalating irate customer situations with empathy and professionalism, ensuring retention and positive brand representation.

Appointment Specialist

Sears Home Improvement
02.2002 - 08.2003
  • Actively participated in team meetings, contributing valuable input towards improving operational processes.
  • Consistently exceeded sales goals through trust-building, needs assessment, and value-driven presentations.
  • Assisted colleagues as needed during peak times or absences, ensuring a consistent level of service for all clients.
  • Achieved high levels of accuracy in data entry tasks related to appointment bookings, ensuring a seamless experience for both clients and staff.

Education

Associate of Arts - Medical Laboratory Science

Florida Technical College
DeLand, FL
08-2005

High School Diploma -

Deltona High School
Deltona, FL
05-2001

Skills

  • Sales & Negotiation Strategy
    Expert in pricing strategies, presenting offers, and negotiating deals to maximize value for clients while closing transactions efficiently
  • Property Marketing & Lead Generation
    Skilled in listing optimization, open houses, and digital marketing (MLS, social media, email campaigns) to attract qualified buyers and drive listing visibility
  • Transaction Coordination
    Manages all phases of the sale — from offer to close
  • — including contracts, inspections, appraisals, and escrow, ensuring a smooth and compliant process
  • Networking & Community Insight
    Leverages deep knowledge of local neighborhoods, schools, and developments to guide buyers and sellers in making informed decisions
  • Time & Self-Management
    Highly organized and self-driven, balancing multiple clients, listings, and deadlines while maintaining top-tier service standards
  • from sale through final walkthrough
  • Customer Relationship Management: Conflict resolution, Builds trust and rapport with clients, ensuring satisfaction through clear communication and post-sale follow-up
  • Workforce Optimization & Service Level Management Proven track record in aligning workforce schedules to demand forecasts, ensuring consistent achievement of service level agreements (SLAs) in high-volume call center
  • Cross-Functional Communication & Process Execution Acted as the central hub between sales, field operations, and customer service — streamlining communication, enforcing quality control standards, and delivering consistent results across the customer journey

Accomplishments

    As a first year Realtor I closed my 1st transaction within 60 days from joining the brokerage. The result of having 5 sales within the first year led me an award for the best Rookie of the year in 2022.

    I have 19 1/2 years of call center experience. Out of those 19 years 13 years are in a leadership role. 5 out 13 years I spent in Senior leadership position as maintaining 3 departments with a headcount of 130 associates, 9 team managers and 2 team leads. The results of my prove track with one company is a testimony of my perseverance and resilience completing the job on hand.

Certification

Licensed Realtor

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Realtor

Lpt Realty
07.2022 - Current

Sales Service Manager

Transformco
07.2015 - 03.2021

Team Manager

Transformco
02.2008 - 06.2015

Market Coordinator

Sears Home Improvement
08.2003 - 01.2008

Appointment Specialist

Sears Home Improvement
02.2002 - 08.2003

Associate of Arts - Medical Laboratory Science

Florida Technical College

High School Diploma -

Deltona High School

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