Evelyn Cruz
Granville,IL
Summary
Adept Certified Cosmetologist with a proven track record at Sports Clips, enhancing client satisfaction through expert hair styling and exceptional customer service. Mastered sanitation practices and friendly communication, significantly contributing to a hygienic, welcoming environment. Continuously updated skills through workshops, ensuring cutting-edge services. Excelled in collaborative teamwork, driving a seamless and enjoyable experience for all clients.
Overview
1
1
year of professional experience
Work History
Certified Cosmetologist
Sports Clips
Peru, IL
08.2023 - 07.2024
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Answered phone calls and emails to schedule client appointments.
- Developed new techniques to improve appearance of customer and provide different looks.
Education
Cosmetology
Educators of Beauty
Peru, IL02.2019
Skills
Social skills
Friendly Communication
Active Listening
Licensed Cosmetologist
Scheduling appointments
Clear Communication
Hair Styling
Men and women haircuts
Customer Consultation
Sanitation Practices
Languages
Spanish
Native or Bilingual
Timeline
Certified Cosmetologist
Sports Clips
08.2023 - 07.2024
Cosmetology
Educators of Beauty