Evelyn Cruz
Mesquite,NV
Summary
Business professional prepared to drive office efficiency and productivity. Extensive experience in overseeing daily operations and improving office workflows. Known for strong team collaboration and adaptability to changing needs. Proficient in managing office systems and facilitating communication.
Overview
30
30
years of professional experience
Work History
Business Office Manager
Red Hawk Academy
03.2025 - Current
- Conducted drug tests, background checks both for new hires and new residents entering program
- Paid invoices through quickbooks and keeping logs of all vendors
- Track of all highly sensitive documents
- Updated reports, managed accounts, and generated reports for company database.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Standardized document handling procedures to enhance accessibility and retrieval times for critical information.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced data security measures, safeguarding sensitive information against potential breaches and ensuring compliance with privacy laws.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Office Administrator/Office Manager
Hinton Burdick CPA’s and Advisors
07.2023 - 04.2024
- Preparing financial and IRS documents such as invoices & tax filings
- Managing the flow of office purchases and petty cash by recording all monetary transactions
- Coordinating and communicating with management regarding problem identification, corrective action, accounting practices and process improvements
- Working with clients, doing billing, accepting payments, and doing complex input of customers information in different software programs, especially taxes information for different types of people, some are fiduciary taxes, other company taxes, others are from various states using different software programs
- Making sure that the office has everything stocked, including supplies, water, and making sure that contracts are in place with different vendors to service the office equipment
- Meeting with clients to go over their tax information
- Answered phones, faxed documents, order meals make brochures and assist clients with questions
- Https://www.betterteam.com/accounting-administrator-job-description
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Rural Carrier Assistant
United States Post Office
03.2022 - 07.2023
- Preparing and maintaining accurate records and reports of mail transactions and vehicle operations
- Reporting any unusual incidents or conditions relating to mail delivery, including suspicious mail or packages
- Following postal regulations and procedures for the safe handling of mail and packages
- Providing customer service and responding to inquiries from customers
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
- Assisted in training new employees, sharing best practices for rural carrier duties.
- Reduced delivery errors by maintaining an organized and up-to-date route sheet system.
- Improved overall efficiency with proper vehicle maintenance and timely repairs.
- Proactively reported hazards along the route, contributing to a safer work environment for fellow carriers.
- Collaborated with coworkers to handle overflow or challenging deliveries, optimizing overall team productivity.
Assistant to President/CEO
Mesquite Chamber of Commerce
03.2021 - 07.2021
- Provides administrative support to the President
- Assisted President in all administrative duties, including monthly planning of all upcoming events
- Daily briefings and updates of all upcoming activities
- Attends all meetings and takes down minutes, process payments through Chamber Nation for membership dues, collection of non-payment invoices
- Create invoices, electronic receipts, sends out monthly membership dues, send out monthly correspondence to different businesses in the city regarding permits and upcoming events
- Creates all flyers through Powerpoint and Adobe
- Uploads to social media, promoting events and advertising for our members
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with president to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
Executive Assistant to the Enterprise Technology Dept.
The Walt Disney Company
11.2018 - 01.2021
- Primary Admin support to five (5) Exec Directors back up to one (1) SVP and one (1) VP
- Heavy calendar scheduling
- Travel schedules including car service, hotel and meetings with different clients and vendors
- Full service events, including meals, logistics for clients and room set up
- Conference set up with video and handouts
- Managing of Vendor contracts through Sharepoint uploading SOW contracts and PO Track system
- On-boarding and off-boarding of new employees and contractors
- Manage expense reports for all my direct supports including flight expenses and monthly phone coverage
- Other duties include, restocking kitchens, ordering kitchen supplies, office supplies and Electronics
- Paying invoices, uploading invoices to SAP and keeping records of invoices through a database I created
- Back up support to other Executive Assistants as needed
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
IT Data Analyst
Aerospace Corporation
09.2018 - 11.2018
- Validation of computer software through in ServiceNow
- Gather Data for programs installed in PC’s
- Process new software equipment
- Works with Vendors to purchase software and gather proposals
- Work with spreadsheets and VLookup to determine what software is valid or not
- Work with Technicians to inform them what to install and what to remove
Admin Specialist III
City of West Hollywood, City Hall
06.2018 - 09.2018
- Provide Admin support to the Department of Public Works
- Handled serious matters with regards to the City, such as ordinance and city codes
- Issued permits for different businesses
- Processed Invoices, issued Purchased Orders, amended contracts, reviewed contracts
- Assisted the Department Head of Public Works
- Knowledge of Eden Software, Trak it and Accela
Intermittent Contract Assignments
Walt Disney Company
06.2012 - 03.2018
- Executive Assistant to VP of Programming and Scheduling
- Executive Assistant to the Sr
- VP of Enterprise
- Executive Assistant to Director of Network Services
- Executive Assistant, to the V.P of Business Technology ISCM
- Programming Scheduler
- Production Coordinator
- Provide administrative support to a staff of over 60 employees, C-level Executives, Vice Presidents and Directors
- Managed Heavy calendaring through Outlook
- Coordinated frequent monthly travel arrangements, trip agendas, and meetings both international and domestic
- Coordinated external meetings with partners and internal meetings for Division-owned meetings; supported agenda development and material preparation
- Coordinated executive travel, including but not limited to conference registration, travel authorizations, per diem requests and lodging arrangements
- Coordination of complex meetings and prepared conference room and facilities w/ food, video; ordered supplies and handled inventory
- On-boarded/Off-boarded consultants as directed via Resource Hub
- Processed expenses and reimbursements for Executive in accordance with policy; completed monthly expense reports through SAP
- Formatted a variety of documents, reports, memos, charts, slide presentations, and graphs consistent with the organization’s style guide
- Supported data and document management, including filing, scanning and storing digital versions of documents in relevant enterprise content management systems including but not limited to SharePoint
Executive Assistant to VP of Client Solutions, Technology Department (Contractor)
Warner Bros
07.2017 - 01.2018
- Supporting VP and Director of IT Dept
- Provide Technology support by editing and preparing correspondence
- On-board/Off-board consultants as directed via Resource Hub
- Budget and Purchase Order Maintenance through V Look UP and Pivot Tables
Executive Assistant to VP of Programs (Contractor)
First 5 LA
01.2017 - 04.2017
- Administrative support to Vice president of Programs
- Maintain meeting calendars
- Coordinates external meetings with partners and internal meetings for Division-owned meetings; supports agenda development and material preparation
- Coordinates Executive travel, including but not limited to conference registration, travel authorizations, per diem requests and lodging arrangements
- Processes expenses and reimbursements for Executive in accordance with policy
- Format a variety of documents, reports, memos, charts, slide presentations, and graphs consistent with the organization’s style guide
- Supports data and document management, including filing, scanning and storing digital versions of documents
Case Manager for Covered California
A+ Insurance
09.2014 - 05.2015
- Enrolled Applicants for various health insurance companies through Covered California
- Managed customers account
- Controlled Accounts Receivables through spreadsheets created by me
- Supervised the work of co-workers for accuracy
Executive Assistant to the CEO of 99 cent only Stores
99 Cent Only Stores (contract)
11.2013 - 03.2014
- Executive Assistant to the CEO
- Updated & maintained CEO’s calendar
- Prepared Time Cards, expense and travel reports, managed invoicing and billing processes
- Assisted with special production projects
Production Coordinator
Fox Sports Network
09.2000 - 03.2012
- Scheduled Crews for live sports productions
- Scheduled PA’s and Editors for post productions
- Prepared Time Cards, expense and travel reports, managed invoicing and billing processes
- Answer a high volume of incoming calls from freelancers, vendors, producers and managers
- Wrote correspondence; proofed and edited documents to ensure accuracy and consistency
- Responsible for Scheduling crews of over 30 live productions both in English and Spanish
Administrative Assistant to the VP of Engineering
KTTV/ Channel 11
01.1995 - 09.2000
- Assisted VP of Broadcast Operations
- Created a highly effective organizational filing system, including quick and thorough indexing, resulting in easy access to critical information and streamlined office functioning
- Work with morning and evening news
- Scheduling of weekly crews for newscast
Education
Theology -
Angelus Bible Institute
01.2004
Automated Office Assistant -
United Education Institute
01.1994
Business Administration -
Los Angeles City College
01.1992
General Studies -
John Marshall High
Los Angeles, CA01.1989
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Quickbooks
- Google Workspace
- SAP
- Concur
- Adobe Acrobat
- Canvas
- Typing (70 wpm)
- Spanish
- English
- Deadline management
- Employee onboarding
- Office management
- Records management
- Administrative support
- Documentation and control
- Document management
- Expense reporting
- Scheduling and calendar management
- Human resources management
- Presentation design
- Contract negotiations
- Business recordkeeping
- Financial administration
- Database administration
- Operations management
- Inventory control
- Event coordination
- Spreadsheet and database creation
- Office management software
- Computer skills
- Decision-making
- Office administration
Introduction
I am an experienced Executive Assistant and Office Manager, with over 25 years of experience. I am seeking long term employment in a stable company where my skills can shine.
Languages
Spanish
Native or Bilingual
Timeline
Business Office Manager
Red Hawk Academy
03.2025 - Current
Office Administrator/Office Manager
Hinton Burdick CPA’s and Advisors
07.2023 - 04.2024
Rural Carrier Assistant
United States Post Office
03.2022 - 07.2023
Assistant to President/CEO
Mesquite Chamber of Commerce
03.2021 - 07.2021
Executive Assistant to the Enterprise Technology Dept.
The Walt Disney Company
11.2018 - 01.2021
IT Data Analyst
Aerospace Corporation
09.2018 - 11.2018
Admin Specialist III
City of West Hollywood, City Hall
06.2018 - 09.2018
Executive Assistant to VP of Client Solutions, Technology Department (Contractor)
Warner Bros
07.2017 - 01.2018
Executive Assistant to VP of Programs (Contractor)
First 5 LA
01.2017 - 04.2017
Case Manager for Covered California
A+ Insurance
09.2014 - 05.2015
Executive Assistant to the CEO of 99 cent only Stores
99 Cent Only Stores (contract)
11.2013 - 03.2014
Intermittent Contract Assignments
Walt Disney Company
06.2012 - 03.2018
Production Coordinator
Fox Sports Network
09.2000 - 03.2012
Administrative Assistant to the VP of Engineering
KTTV/ Channel 11
01.1995 - 09.2000
Automated Office Assistant -
United Education Institute
Business Administration -
Los Angeles City College
General Studies -
John Marshall High
Theology -
Angelus Bible Institute
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