Evelyn Cruz

• Assisted team in delivering exceptional customer service experiences daily.
• Managed customer inquiries through various communication channels effectively.
• Trained and mentored new staff on company policies and procedures.

• Engaged customers to understand their telecommunications needs and preferences.
• Demonstrated product features and benefits of Cricket Wireless services.
• Assisted customers in selecting appropriate mobile plans and devices.

• Handled opening store

• Processed sales transactions efficiently using point-of-sale systems.
• Educated customers on device usage and service activation procedures.
• Resolved customer inquiries and complaints promptly and professionally.
• Collaborated with team members to maintain store appearance and organization.
• Attended training sessions to stay updated on new products and promotions.
• Advised existing customers on how they can make the most out of their existing plans
• Completed day-to-day duties accurately and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.