Evelyn DABNEY
THE BEST CLAIMS SOLUTION
Acworth,GA
25
years of professional experience
Results-driven insurance adjuster with expertise in claims investigation, damage assessment, and policy interpretation. Proven ability to streamline workflows and deliver exceptional customer service, ensuring effective claims resolution.
Work History
Independent Contents Field Insurance Adjuster
3 Years 5 Months- Conducted thorough investigations, including interviews and site visits, to assess damages accurately.
- Communicated effectively with claimants, providing updates and addressing inquiries regarding their claims.
- Investigated and assessed damage to contents and reviewed contents damage estimates.
- Streamlined workflow by efficiently managing a high volume of claims simultaneously while maintaining attention to detail.
- Prepared comprehensive reports detailing findings from each investigation, ensuring clear communication with stakeholders regarding outcomes.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Independent Desk Adjuster
1 Year 5 Months- Assessed and processed insurance claims efficiently, ensuring compliance with company policies.
- Collaborated with clients and agents to gather necessary documentation for claim resolution.
- Analyzed loss reports to determine coverage applicability and settlement amounts.
- Coordinated with contractors and adjusters to schedule inspections and claim evaluations.
- Investigated origin and cause of claims by contacting appropriate parties.
- Effectively managed claim expenses by accurately estimating repair costs and utilizing cost-effective solutions when possible.
- Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to excellence in desk adjusting work.
Business Insurance Consultant
3 Years- Analyzed client needs to recommend tailored business insurance solutions.
- Developed comprehensive risk assessments to identify coverage gaps for clients.
- Collaborated with underwriting teams to ensure accurate policy placements.
- Educated clients on compliance regulations and best practices in risk management.
Sales Agent
5 Years 9 Months- Developed strong customer relationships, enhancing client retention and satisfaction.
- Conducted thorough policy reviews to ensure compliance with industry regulations.
- Provided tailored insurance solutions based on individual client assessments.
- Trained new sales agents on effective sales techniques and product knowledge.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Assisted call-in customers with questions and orders.
- Achieved top performer status within the company due to consistent high sales numbers.
Sales Agent
14 Years- Analyzed market trends to identify opportunities for business growth and expansion.
- Led initiatives to enhance customer service standards within the sales department.
- Monitored performance metrics, adjusting strategies to meet sales targets consistently.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Developed strong customer relationships, enhancing client retention and satisfaction.
- Conducted thorough policy reviews to ensure compliance with industry regulations.
Education
High School Diploma
No Degree - Insurance Adjuster
Skills
Policy interpretation
Claims investigation
Damage assessment
Insurance law
Casualty and property loss
Claims processing
Timeline
Independent Desk Adjuster
MID- AMERICA CATASTROPHE SERVICES
10.2023 - 03.2025Read More
Independent Contents Field Insurance Adjuster
THE BEST CLAIMS SOLUTION
03.2023 - CurrentRead More
Business Insurance Consultant
BIBERK
10.2020 - 10.2023Read More
Sales Agent
Direct Auto & Life Insurance
01.2015 - 10.2020Read More
Sales Agent
Aflac
01.2001 - 01.2015Read More
Insurance Adjuster
No Degree from Insurance Adjuster
Read More
Higher Education Frankford Kentucky
High School Diploma
Read More