Evelyn De Leon

After the pandemic layoffs I prioritized family responsibilities like supporting my child's homeschooling assisting with homework and school projects while utilizing organizational and multitasking skills to manage household affairs like finances, schedules and domestic tasks effectively.

• Greeted and welcomed guests with a pleasant demeanor; check in and check out up to 2,000 arrivals
• Assisted with requests or special needs; maintained highest standards of service and hospitality
• Reviewed account folios and given authority to quickly resolve challenges to ease guest concerns
• Diligently posted accurate charges to the room on the system and collected payment securely
• Entrusted with cash-handling; daily bank of $500
• Acquired extensive knowledge of the city to provide recommendations for guests based on preference
• Anticipated guests’ needs and organized personalized itinerary for the duration of their stay
• Responsible for call volume of nearly 800 guests daily and assisted in a courteous, professional and efficient manner
• Skilled in brand and loyalty promotion within corporate sister companies

• Conducted interviews with all prospective clients and created new files to input vital claim data
• Gathered all information including but not limited to, insurance, statements, medical exams and inspections
• Responsible for maintaining ongoing client contact to request and ensure that payments are collected
• Handled reception duties of greeting and maintaining area while completing my caseload in a self-sufficient way