Jessica Rodriguez
Miami,FL
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
19
19
years of professional experience
Work History
SAHM
02.2011 - Current
- In charge of administrative duties, travel arrangements, grocery shopping, home repairs and more, ensuring all domestic tasks are attended to
- Raising three children during my stay-at-home gap.
General Manager
Anytime Fitness
Honolulu, HI
10.2023 - 05.2024
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Domestic Worker
Squeaky Clean Cc
Honolulu, HI
11.2021 - 11.2022
- Cleaned, tidied, and organized living spaces such as bedrooms, bathrooms, kitchens, and living rooms.
- Swept and mopped floors, vacuumed carpets, and dusted furniture.
- Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
- Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
Lead Server
Dave & Buster's
Miami, USA
06.2007 - 02.2011
- Ensure guests are attended to in a prompt, efficient and personalized manner
- Acts as a liaison between wait staff and the kitchen staff to ensure timely and appropriate communications
- Responsible for training and leading a team of servers.
Retail Sales Associate
PetSmart
02.2006 - 06.2007
- Create sincere connections with pet parents
- Greet customers to the store and facilitate an easy check out process as a cashier
- Ensure the safety of all living pets at the stores.
Retail Sales Associate
Verizon
11.2005 - 02.2006
- Engage with pet parents to provide them with the best solutions specifically for their pets
- Execute merchandising, stocking, and pricing strategies.
Education
Associate's Degree in Accounting -
University of Phoenix
Phoenix, AZ12.2016
High School Diploma in International Business -
Robert Morgan Educational Center
Miami, FL05.2007
Skills
- Ensure guests are attended to in a prompt, efficient and personalized manner
- Acts as a liaison between wait staff and the kitchen staff to ensure timely and appropriate communications
- Responsible for training and leading a team of servers
- Present menu and answer questions
- Take orders and make recommendations
- Manage tables paying attention to cleanliness and order
- Issue bills and accept payment
- Cash handling
- Generate retail sales and exceptional customer service to customers
- Build customer connections by asking the right questions to uncover individual needs
- Provide product insights and solution recommendations
- Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions
- Detail oriented
- Time management
- Quick problem-solving
- Communication skills
- Financial management
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
General Manager
Anytime Fitness
10.2023 - 05.2024
Domestic Worker
Squeaky Clean Cc
11.2021 - 11.2022
SAHM
02.2011 - Current
Lead Server
Dave & Buster's
06.2007 - 02.2011
Retail Sales Associate
PetSmart
02.2006 - 06.2007
Retail Sales Associate
Verizon
11.2005 - 02.2006
Associate's Degree in Accounting -
University of Phoenix
High School Diploma in International Business -
Robert Morgan Educational Center